MK Smith took care of my car, and communicated with through emails about the status of the car. They called and finalized the communication with an email for me to pick up my car.
2/5/2017
TWYMAN T. VERIFIED CUSTOMER
People were courteous and had GEEAT follow up.
2/5/2017
KEITH J. VERIFIED CUSTOMER
Completed service quicker than original estimate
Quick, convenient and friendly courtesy transportation to my home after dropping off vehicle
Analyzed vehicle problem and solved with minimum cost
Frequent text updates while vehicle was being serviced meant no reason to call MK Smith to find out status of service/repair
2/4/2017
EVELIA G. VERIFIED CUSTOMER
My car sat for about 30 minutes after service was complete. There could better communication so that as a customer I don't have to see that confusion and my car just sitting there or being shifted between service members because no one knows the car is resdy to be handed over to the customer.
2/4/2017
PATRICK S. VERIFIED CUSTOMER
My advisor had great customer service skills and went beyond what do you have to do
2/4/2017
STEPHANIE M. VERIFIED CUSTOMER
Mike and Andrew were both great, very attentive and easy to work with. Thank you
2/3/2017
ELIAS V. VERIFIED CUSTOMER
Advisor robert was good, but when i went to pick up vehicle, sevice sucked. Denise was no help when i had questions about my issue. Vehicle took a while to pick up.
2/3/2017
STEPHEN H. VERIFIED CUSTOMER
Dennis, our service person was exceptional. He went out of his way to explain what was needed as well as keeping us informed of future needs. Outstanding effort on his part
2/3/2017
ERNEST P. VERIFIED CUSTOMER
As usual, the service team and MK Smith delivered the most excellent customer service experience possible. I was notified of a recall and only had until 1/31/17 to schedule an appointment for complimentary services. True to my procrastinating ways, I did not call to schedule until 1/27/17. Now, not only was I able to schedule an appointment for the following Monday but I was in an out so seamlessly that I was still able to pick up my Son from school and get him some cool gear while I waited for him to arrive. Fast reliable car repairs always delivered with time to spare (does that rhyme? hahaha), that is my MK Smith Chevrolet experience...how about you???!!! Shout out to Mike Lara, thanks for getting me in and out at the exact time promised...and then some. MK Smith Chevrolet makes car repair into such a pleasurable experience that I actually look forward to taking my car in for maintenance, keep it up Yo!!!
2/2/2017
MELISSA S. VERIFIED CUSTOMER
Andrew was very receptive and helpful with getting a recalled item repaired on my car. He provided me with a free car to use during the repair.
I appreciated his attention and quick response
2/2/2017
LOUIS M. VERIFIED CUSTOMER
I just drive in to service, hand my keys to Dennis and mention what I need and know it will be taken care of. I don't trust my 1996 corvette to anyone else
2/2/2017
RANDY S. VERIFIED CUSTOMER
Dennis did a fabulous job with communication follow-up outstanding service thank you very much
2/2/2017
HENRY H. VERIFIED CUSTOMER
Dennis , provided very good service
2/2/2017
ERICH K. VERIFIED CUSTOMER
Dennis is awesome this automated text with generic non personal messages is very annoying
2/2/2017
DOLORES G. VERIFIED CUSTOMER
David was very helpful.
2/1/2017
BILL C. VERIFIED CUSTOMER
Dave was the absolute best. Here I'm a city I don't know with a broken down truck. Dave makes me feel like family and assures me you all will fix that day and does. Doesn't get any better than that.
2/1/2017
RAFAEL L. VERIFIED CUSTOMER
Once my Traverse was home, I noticed it was leaking oil.
2/1/2017
DEBORAH G. VERIFIED CUSTOMER
Dennis always exceeds my expectations! He is the main reason why I bring my Cadillac to MK Smith.