Happy with my timely service as well as Robert Maynard. Will continue to have my vehicle serviced at your dealership..
1/5/2017
HECTOR A. VERIFIED CUSTOMER
Mike was awsome, big help and very professional. i never have a bad experience at MK.. thanks guys..
1/5/2017
TED O. VERIFIED CUSTOMER
Dennis, thank you with your prompt assistance when I dropped my truck off. It's always a pleasure
1/5/2017
STEVEN P. VERIFIED CUSTOMER
Quick and easy robert maynard scheduled and helped make it a simple process as with all your needs
1/5/2017
MICHAEL S. VERIFIED CUSTOMER
Quoted 100 paid 120
1/5/2017
FRED A. VERIFIED CUSTOMER
Treated me well and got my vehicle to me before the time promised, very good service
1/5/2017
GREG A. VERIFIED CUSTOMER
Don the service manager did a great job handling my post experience concerns. He responded in a timely mannor, was polite, and understanding. My faith in M. K. Smith has been restored. I look forward to the alignment to be done correctly with better communication between myself the customer and the mechanic doing the work. This way nothing gets overlooked or lost in the communication with the service crew. Thx Don. Well done.
1/4/2017
ROBERT J. VERIFIED CUSTOMER
Mike Lara thak you very much for all your help! Job well done!
1/4/2017
GREGORY L. VERIFIED CUSTOMER
Warranty issue was not addressed. A third party vendor failed to complete the service call needed done on my vehicle. I know have to bring it back in to the dealer or the vendors facility.
1/4/2017
RACHEL P. VERIFIED CUSTOMER
My truck needed to stay another day to be completed, this wad unexpected. Mike was a great help and was able to arrange for a loaner car so I could get to work. The work on my truck was completed as expected.
1/4/2017
RACHEL J. VERIFIED CUSTOMER
Honestly, this is thee best experience I've ever had with a dealership. Andrew was awesome, so professional, so polite. His service has made me a new loyal customer - thank you!
1/4/2017
ALICIA A. VERIFIED CUSTOMER
Was very informative and polite.
1/4/2017
JENNIFER M. VERIFIED CUSTOMER
Everyone from the initial service rep to the driver of the courtesy van were delightful. I just moved to Chino so it was really nice to have a dealer close by.. I hope I don't have to return anytime soon, but I will definitely give my business to MK Smith Chevrolet.
1/3/2017
ROBERT C. VERIFIED CUSTOMER
Robert Maynard, my service advisor did an Outstanding job for me as usual.
1/3/2017
DUSTIN M. VERIFIED CUSTOMER
I appreciate the text message and phone call to notify me that my car was fixed and washed and ready for pickup. However, when we arrived the customer service lacked. We stood there as service person after service person passed us without asking if we had been helped and when Dennis finally approached us and guided us in the right direction we notified him that the car wasn't washed as the text message said it would, he commented that it should have been done and walked away. We went to the cashier to pay and asked for an itemized receipt which she said we couldn't receive until after we paid. When we went outside to pick up the car it still wasn't washed and when we asked the guy to wash it he said well there 8 cars in front of you you can wait if you want. Needless to say we were less than pleased with the customer service we received. After returning home we also noticed in the warranty paperwork that a shuttle service to and from was included in the services rendered to us. If your policy is to claim services to get extra money from corporate it only concerns us more that your dealership is not the place for our business.