Great experience. Dropped truck off. Had to wait a few minutes due to workload at service desk area. Had several employees walking by tell me that someone would be with me momentarily. I felt that everyone really cares about customer satisfaction.
12/15/2016
PREXEDES L. VERIFIED CUSTOMER
Great service
12/15/2016
DIANA T. VERIFIED CUSTOMER
Frank very friendly. No high pressure service selling. Work done on a very timely manner. I am a happy customer. I will be back.
12/15/2016
JACK M. VERIFIED CUSTOMER
As usual great service writer and excellent service. Thanks Robert.
12/15/2016
DONALD B. VERIFIED CUSTOMER
I always appreciate the excellent service that Dennis and the whole staff provides! Thank you!
12/14/2016
DAVID B. VERIFIED CUSTOMER
David Mejia is the primary reason we choose mk for service, trustworthy and knowledgeable
12/14/2016
JEFF J. VERIFIED CUSTOMER
Dennis takes care of business. I trust him
12/14/2016
CARLOS E. VERIFIED CUSTOMER
I don't know what has to do replace all kinds of filters in a regular service i.believe that the service man that is in the service dpt.is doing worng i.don't know why he try to do a radiator flash that's for old cars i.don't even think that this man know enythiting about new vehicles
12/14/2016
NAZAR K. VERIFIED CUSTOMER
I came in for a simple oil change and mud flaps install. But when I got there, I was told the work would be complete in 2 hours because there was a factory recall that needed to be repaired. When I set the appointment, it would have been nice to have been informed of said recall. So I decided to wait the 2 hours to be done since I had no other choice. After 3.5 hours later, I finally got my car back. Without so much as a "we are sorry this has taken longer than expected, is there anything we can do... would you like a ride anywhere...". I have purcahsed two cars from MKSmith because the sales team are wonderful to work with, but every time I bring in my car for service, the service department is underwhelming at best.
12/13/2016
KHRISTINE B. VERIFIED CUSTOMER
Everyone at M.K. Smith is great. Dennis and your mechanic went above and beyond to fix a problem with my Tahoe that had everyone shaking their heads. My 1997 Silverado that I bought there in 96 is now in for service and repairs. Thank u for all you do. KHRISTINE B
12/13/2016
CHAD L. VERIFIED CUSTOMER
I only go to MK Smith because of the service Dennis has provided our family the last 10 years .
12/13/2016
KENNETH R. VERIFIED CUSTOMER
Couldn't of been better the service was excellent your customer service was excellent and your knowledge of service and parts was excellent
12/13/2016
ROBERT C. VERIFIED CUSTOMER
I was very please with the service that mike gave me.
12/12/2016
RAY M. VERIFIED CUSTOMER
They for the great service u guys rock!!
12/11/2016
EMANUEL J. VERIFIED CUSTOMER
Andrew was excellent as always! Best customer service around
12/11/2016
ROXANNA R. VERIFIED CUSTOMER
My issues were fixed but He was super rude and had a smart mouth. I didnt feel like i was in good hands i left the dealer not wanting to go back
12/11/2016
MICHAEL C. VERIFIED CUSTOMER
Made a 10am appointment for an oil change. It took over2 1/2 hours to complete. I was told to expect any appointment to take 90 minutes regardless. I would think if an appointment is scheduled, it wouldn't take longer than expected. Not too impressed with MKs customer service from this experience.
12/11/2016
DEBORAH M. VERIFIED CUSTOMER
We love our MK Smith Dennis, David Service Dept and of course our friendly smiles when we pay our bill. Merry Christmas and God Bless you all !!!
12/10/2016
TERESA G. VERIFIED CUSTOMER
Good team work!
12/10/2016
RAMIRO M. VERIFIED CUSTOMER
Thanks David for the great work and for getting my car done fast!!