What I love the most about my service today 4/15/24 I had an appointment for 7:00am and I was out by 8:00am. It was just for an oil change, but my time is money as well. So thank you for the quick service.
4/16/2024
Gustavo R. VERIFIED CUSTOMER
Yes Jay coordinated my oil change and diagnosed my LoJack problem fast.
4/16/2024
Bret D. VERIFIED CUSTOMER
I was very pleased with the service. I got today as I bring it in and got it fixed the same day. And I didn’t have an appointment thank you
4/16/2024
Gary M. VERIFIED CUSTOMER
Excellent service very satisfied Jennifer did an outstanding job
4/16/2024
Jeff W. VERIFIED CUSTOMER
Excellent service
4/13/2024
Corazon T. VERIFIED CUSTOMER
Jay was very courteous and polite and very helpful. Service was very much appreciated.
4/12/2024
Stephen H. VERIFIED CUSTOMER
Martin was an excellent representative for MK Smith. He clearly explained what was needed and the procedure involved. I think Martin does an exceptional job.
Steve
4/12/2024
Marissa C. VERIFIED CUSTOMER
I only go if Jay is there he is the best and so nice. He really helps out.
4/11/2024
Tiffany C. VERIFIED CUSTOMER
Everyone was extremely polite and helpful. Jay is knowledgeable and provides the best customer service every time we visit this location.
4/11/2024
Richard T. VERIFIED CUSTOMER
Solved all problems.
4/11/2024
Mel A. VERIFIED CUSTOMER
Jennifer has always provided us with great customer service.
4/11/2024
Cory D. VERIFIED CUSTOMER
Had my truck serviced Friday the 5th. Last night after work I realized I was missing three of my lug nuts from my front right tire. I go to look for my locking lug socket so I can tighten the rest and they did not put it back in my truck.
4/10/2024
Jason H. VERIFIED CUSTOMER
Jennifer always has great customer service.
4/10/2024
Cristian D. VERIFIED CUSTOMER
The service maintenance at the car dealership was exceptional! They were efficient, courteous, and went above and beyond to ensure my car was in top condition. Jay, the advisor, provided outstanding service during my visit to the dealership. His expertise, professionalism, and friendly demeanor made the experience truly enjoyable. Kudos to Jay for his excellent customer service!!!
4/10/2024
Francisco S. VERIFIED CUSTOMER
Jennifer has made every one of my visits pleasant and hassle-free.
4/10/2024
George/Jessica E. VERIFIED CUSTOMER
Keep up the great work and service!
4/9/2024
Charlene H. VERIFIED CUSTOMER
Pleasant and covered everything
4/9/2024
Lewis C. VERIFIED CUSTOMER
Great it’s always a nice and easy drop off very personable. Enjoy going there.
4/9/2024
Raul N. VERIFIED CUSTOMER
As always, Jay did an awesome job as our Service Advisor. He's your top-notch Service Advisor as far as we are concerned. There are two comments of improvement that would help your Service Department.
1. The Mukti-point Inspection sheet should ALWAYS be part of the documents given to the customer at the end of their visit. You alway have to ask. Then, stand around & wait if your Service Advisor is busy. The other Servixe Advisors refuse to help you!
2. If a customer asks that you DON'T rotate their tires, the wheel & tire assemblies should still ne removed to inspect the brakes. That reasoning makes no sense.
Those were the frustration issues of my visit. But, that is a management issue the Service Manager or Director need to review, improve & resolve.