My vehicle wasn’t fixed. I ask my representative and he suggested to go to a different dealer.
1/19/2024
Michael J. VERIFIED CUSTOMER
Jay was the best rep I dealt with yet. Honest and up-front. Much appreciated I'll continue to do all service at this dealership.
1/19/2024
Sal G. VERIFIED CUSTOMER
Jay was great & informative!
1/19/2024
Ray S. VERIFIED CUSTOMER
Jennifer was great polite and courteous answered all questions and very cheerful, the only suggestion I would have to have a complete service would be a quick power wash on our vehicles since we are spending good money.
1/18/2024
Sharon N. VERIFIED CUSTOMER
I was not kept informed of the progress of my vehicle at 2pm the first day it had not been touched. She was suppose to call at days end and did not. It should of never been a 2 day process to change the battery. I called and left a message with Don the service manager and asked for a call back and never received it. I'm not upset with Jennifer just the service dept lack of communication. Calls don't get returned and texts don't get returned. Don't know that I'll be back. Dropped car off 9:30 on Tue and didn't get it back till 3pm Wed. Unacceptable
1/18/2024
Justin G. VERIFIED CUSTOMER
I am completely satisfied with the service I received. As a. return customer I’ve never been disappointed. Keep up the great work MK Smith.
1/18/2024
Sarah T. VERIFIED CUSTOMER
Jenifer was super helpful and had great customer service.
1/18/2024
Luis E. VERIFIED CUSTOMER
Jay, was very kind and helpful keeping me informed on my vehicle repair and status, thanks!
1/18/2024
Matthew B. VERIFIED CUSTOMER
The communication, about the status of my vehicle was not good and definitely not impressed that I bought this car from this same dealership 3 weeks ago and I’ve already had problems with the mechanical of this car.
1/18/2024
Paul S. VERIFIED CUSTOMER
She was very prompt and kept me informed. Job was done in a few hrs. Thank you.
1/17/2024
Patricia S. VERIFIED CUSTOMER
Jaylen is always sweet and very helpful! It’s always a pleasure to have him as our service advisor!
1/17/2024
Gil R. VERIFIED CUSTOMER
Jay is great service rep always keeps me informed and updated ..
1/17/2024
Marc S. VERIFIED CUSTOMER
My car was finished earlier than expected. Happy with my trip to the dealership.
1/17/2024
Howard S. VERIFIED CUSTOMER
We see on the paper work that we have an oil pan leak. It wasn’t even mentioned. Why?
1/16/2024
Richard M. VERIFIED CUSTOMER
Jay and M.K.'s service department is far superior to the service department department where I purchased my Traverse. Jay is very polite and knows his job. I'm impressed so far!
1/16/2024
Pastor V. VERIFIED CUSTOMER
The service was excellent. Jay the service rep was very upfront in regards to the time the vehicle would need to be in and that was very helpful in making arrangements
1/16/2024
Roberto B. VERIFIED CUSTOMER
Great service Jen was amazing
1/16/2024
Paul S. VERIFIED CUSTOMER
Excellent customer service provided by Jennifer
1/16/2024
Armando L. VERIFIED CUSTOMER
I used to take my truck to the other Chevy Dealer in Ontario. However a friend told me about the great service he received at M.K. Smith and my friend was absolutely right. Awesome service, I will definitely keep on coming back and recommend this dealership to all my friends and family.
1/16/2024
Lester W. VERIFIED CUSTOMER
It was Jennifer who took care of me. She is great.