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Real Reviews from VERIFIED CUSTOMERS
Maria C. VERIFIED CUSTOMER
Thanks for everything Gary Gavarrete so nice everybody nice people.
1/4/2024
Michael L. VERIFIED CUSTOMER
Jennifer is a marvelous Is service adviser
1/4/2024
Rudy B. VERIFIED CUSTOMER
Jay is awesome
1/4/2024
Kristine K. VERIFIED CUSTOMER
It was fast. I was only there for 45 minutes for oil change and tire rotation.
1/4/2024
Marcha A. VERIFIED CUSTOMER
Jennifer was awesome as usual! She’s the best.
1/3/2024
Diane P. VERIFIED CUSTOMER
Jay Give me excellent service. He was thorough and had me in and out I Will return because of him Thank you Diane P
1/3/2024
Jose V. VERIFIED CUSTOMER
Thank you
1/3/2024
Tom J. VERIFIED CUSTOMER
Jay did a great job
1/3/2024
Rudy L. VERIFIED CUSTOMER
Thank you for getting my truck serviced so quickly
1/3/2024
Clifford M. VERIFIED CUSTOMER
Gary was super friendly and effecient
1/1/2024
Daniel C. VERIFIED CUSTOMER
I was given a two and a half hour wait time. They finished in half the time
12/30/2023
Alfredo S. VERIFIED CUSTOMER
I was told my extended warranty was full coverage only to find out it was not true when I needed work on my 2019 traverse. Very disappointed was lied to.
12/30/2023
Zachery H. VERIFIED CUSTOMER
I've have all ways had an excellent experience from all the MK SMITH service department. From service advisors, technicians to the cashiers.MK SMITH always 5 star service.
12/29/2023
Bruce H. VERIFIED CUSTOMER
The overall experience was terrible. Made an appointment two weeks ahead of time for a service. Arrived 10 minutes early to be told that they didn’t have anyone available to do the service. Perhaps they should have called me before hand so I wouldn’t have wasted my time. Never mind that I received a number of text messages to remind me of my appointment. Still left the car (2022 Corvette) at the dealer to repair the left rear tire that wasn’t holding tire pressure. Received a call an 1-1/2 hr later to let me know that they couldn’t repair the tire because they didn’t have a replacement tire in stock. Maybe they should have checked that before allowing me to leave the car and having to arrange another ride back to pick up my car , which was neither serviced nor were they able to fix the tire. Basically wasted 1/2 of mine and my wife’s day because MK Smith doesn’t have it together. Oh, and still need to make arrangements for an oil service and tire repair, which means more wasted time. Please don’t call me to discuss how to make me satisfied. It’s not possible and not interested in wasting more time. MK Smith already had plenty of opportunity. Love the Corvette but GM has no business in being in the sports car business. Plan to trade in the Corvette — that I paid cash for plus an additional $25k over MSRP, which only has 4,800 miles — for a Mercedes. At least Mercedes knows how to take care of their customers.
12/29/2023
Anthony E. VERIFIED CUSTOMER
Jennifer Hunt was very helpful and efficient
12/29/2023
Nicholas S. VERIFIED CUSTOMER
Jennifer did an awesome job in shepherding our vehicle when we were able to leave it for an extended period. She's awesome!
12/29/2023
Michael G. VERIFIED CUSTOMER
Jaylin is great like always. Very much appreciate him.
12/29/2023
Federico G. VERIFIED CUSTOMER
Thank you so much , I am very pleased with your service .
12/29/2023
Patrick R. VERIFIED CUSTOMER
Staff was friendly and efficient.
12/28/2023
Dorothy M. VERIFIED CUSTOMER
My vechicle wasn’t even looked at by the time I got there. What was the appointment for ??
12/28/2023