It took too long for my oil change. I made appointment for 2 o'clock. I did not leave until 4 PM. I miss my Appointment somewhere else That I had
12/20/2023
Janice E. VERIFIED CUSTOMER
Satisfied
12/20/2023
Edward V. VERIFIED CUSTOMER
Went in today for a oil change only and sat there for forty five minutes and saw my car still sitting there unattended went to ask how long before they get to my car and Jennifer said at least two hour wait and I had a appointment.at 11:00 am when they wrote up my paper work they never told me that it would take two hours or more,if they would have told me I would have them shuttle me home about a mile never again.(
12/19/2023
Marco M. VERIFIED CUSTOMER
Immediate call back in my inquiries.
12/19/2023
Jennifer S. VERIFIED CUSTOMER
Very courteous and straight-forward (which I appreciate). Only thing I wish was communicated/to avoid miscommunication is that we would have been asked if we were going to wait for the car or not. When I asked how long it would be, I was told around three hours. So, when three hours came around I was told that it was once they saw we were waiting, then they notified the people who were pulling cars. With us having an appointment, it was a little confusing why it wasn’t worked on sooner. Other than that small thing, the sales team members (three men) all came up to say hi to us as we window shopped cars while we waited. Jose was very personable. We were very pleased with the service! Thank you!
12/19/2023
Marc S. VERIFIED CUSTOMER
Thank you. Great experience.
12/16/2023
Tom J. VERIFIED CUSTOMER
The reason why I keep going back to MK Smith to service my vehicle is because of Gary. He has always given us great customer service
12/15/2023
Lin L. VERIFIED CUSTOMER
Thank you
12/15/2023
Angela A. VERIFIED CUSTOMER
My car has squeaky brakes since i purchased the vehicle brand new and I have taken in several times to repair. I have the extended warranty on all parts. The service department stated that it’s a defect to the brakes that GM provides. I would have to buy brand new brakes when they’re still not worn down. The noise is frustrating & embarrassing.
12/15/2023
Matt S. VERIFIED CUSTOMER
Jay always taking care of us!
12/14/2023
Stanley S. VERIFIED CUSTOMER
Your techs should not be so interested in whats in back of camper shall on client’s truck before they do their work!!!!
12/14/2023
Tracy R. VERIFIED CUSTOMER
Jay was awesome and on it. The shuttle service to and from work was great too
12/14/2023
Matthew S. VERIFIED CUSTOMER
Jay was great! Kept me informed of the status of my car and he was friendly. Definitely would work with him again when the parts ordered are ready to be installed.
12/14/2023
Tim F. VERIFIED CUSTOMER
Jay and the team at MKS always get the job done. Jay made an extra effort to ensure that my service invoice was complete and correct. That is appreciated!
12/12/2023
Raul N. VERIFIED CUSTOMER
As always, Jay did a great job providing awesome customer service. Thanks to the mechanic who serviced our vehicle, too.
12/12/2023
Frank A. VERIFIED CUSTOMER
The oiil change service was fast and thats what matters to me. Jay was also so nice and made sure that I was able to get in and out quickly, even though I scheduled my appointment at the wrong Chevy dealership.
12/12/2023
Carlos D. VERIFIED CUSTOMER
Gary was pleasant, professional and prompt with writing me up for my service. Always a great experience working with him.
12/12/2023
David P. VERIFIED CUSTOMER
Fast service
12/11/2023
Rocco M. VERIFIED CUSTOMER
Part of the service was to examine the engine auto stop as it only works 65% of the time. Also pressurize the tires to create pressure. The paperwork said theyinflated too correct pressure but it was the same as when dropped off vehicle for service and stated they reset the TPSG but reset my oil percentage reading.
I called Jay after I got home, informing him of the issues. I then drove back to get the tires filled properly but know my oil percentage is off..
12/10/2023
Martin R. VERIFIED CUSTOMER
bueno apesar de que no osi sita me atendieron vien era solo canvio se aseite y mela entregaron pronto