MK Smith Chevrolet Auto Repair Service Center

Great job

Not everything I asked to be done to my vette was done. All “supposedly new” equipment that I was getting from your dealership were defective. I’m surprised how your dealership has been in business for so long? I took my car in on Friday Oct 27 . . . didn’t get it the next day or next day like I was told . . . But was able to pick it up on Thursday . . . only cause I happen to be driving by & decided to stop & ask when the vette would be ready? Overall, Jay was pleasant & helpful. Very busy employee.

I appreciate his satisfaction work thank you very much

It was a pleasure speaking to jay he was professional and answered my questions and was very helpful my car was taken care of I’m happy with the service I got I would definitely use your dealership for future repairs thank you

Jennifer is always welcoming and very pleasant.

Truck went in early repair on a repair a window and an oil change the repair on window went well the oil change air the tires were not matched no sticker was put on for a reminder

The service was great. What I think needs attention is the scheduling for service. I went on line to setup appointment. The first available was Monday morning. That’s 5 days away. I decided to call. I spoke with Sherry. She gave me next morning appointment. I said I can’t, I work early. She advised me to drop it off before 3 p.m. I dropped it off at 2 and I was told it was going to be ready in two hours. I ask for a ride and before I got home I got a call saying that the vehicle was ready. I had to wait for a ride back to the dealership.

I was completely satisfied !!!! Thank you very much for the great service !!! Sincerely, JIM Thomas.

Jennifer is always helpful and professional

Gary is a professional very helpful person

Jay was very helpful

The price that I paid for service was vastly different than the price I was quoted for service.

I was very happy with the service. Jay was a very good person and I would love to deal with him again if possible.

Jennifer was great

I appreciate the Integrity that was displayed at the dealership Not everyone has it

First of all Jay needs to learn customer service. Simply how to greet the customer. A simple Good Morning or a smile, and not look miserable like he hates his job. I took my truck in for an oil change tire change included. I know for fact my tires were not rotated. I will be contacting the manager regarding this matter. I do not appreciate a job done half way. With no excuse why it wasn’t done I clearly told Jay the lock was in the cup holder . He said I seen it. Thank you

Jay always takes care of me and my truck.

I had my truck serviced in 12/22 and they were supposed to fix the recall then. When I picked it up they said they didn’t get to it and I hadn’t asked them to do it so I had to bring it back. I made an appointment to bring it in today at 730. I dropped it off early and waited until 215 to call and check on it. I got a call back and was told it would another 45 min. I was originally told the recall was a 45 min fix. Gary lied to me several times and told me that it wasn’t a 45 min repair. I looked it up online and it said 45 min. He then said the GM warranty only allowed the mechanics to do so many jobs per time frame so my vehicle Ike had been done earlier but they weren’t allowed to release it or they wouldn’t get paid. I finally went inside to get the paperwork and didn’t get the certificate for DMV to show it had been corrected. I asked the clerk and she said I had to ask Gary for it. I went out to him and he said I didn’t need it. I explained to him that DMV would not allow me to register my truck without it and he said then I should have asked for it. He said the certificates are only given when asked for them. I looked at my paperwork and there was false statements on it including ten incorrect mileage out. It showed I came in with 17483 and left with 17489. I took a picture of the mileage which is date and time stamped at 17483 miles. Also they indicated that they provided me shuttle service back and forth which is not true. I had a coworker give me a ride both ways. My last two appointments with MK Smith have been a total fail. Dustin T

Jay is just the best. His customer service is above and beyond. He always keeps me informed of any and all care needed to keep my car running at it's best. Jay should be given a 50% pay increase for his hard work. I'll be staying with MK Smith as long as he's there.

Very satisfied, thanks, great service person