MK Smith Chevrolet Auto Repair Service Center

When my wife came in today for an oil change there were no other service lights on the dash. When she picked up the vehicle and drove a bout a mile from the MK Smith lot messages came on the dash about Traction Control being of and Stabiltrack, as well as the ABS light on. My wife tried to manually turn the traction control on and off with the button on the dash and nothing changed. She parked the car and turned it off for a few minutes and then restarted the car and I came back on again. So she went back to the Service drop off where Jennifer used a diagnostic reader to see that there where now 3 codes coming up, at least one of which was saying that the vehicle could not read the speed of one or more of the wheels. Then Jennifer told my wife that she couldn’t do anything today and that we would have to make an appointment to check it in NEXT WEEK! This is ridiculous, Jennifer read the codes at the initial drop off and again after returning so she knows that they were not the same but did nothing to get the vehicle looked at today. If I were to guess one of the wheel sensors were bumped or disconnected while rotating the tires and checking the brakes during the oil change. I’m sure it’s happened a bunch of time over the years. I can’t believe Jennifer would not offer any other solution than to come back next week. Please call me to discuss further. Skyler T

Completely satisfied

Jenn the best service people I know. She friendly and very helpful.

Jennifer was very polite, courteous and very professional.

Everything went perfect. Got the vehicle back earlier than expected. Thanks.

Jennifer is professional and knowledgeable. Kept me informed the entire time of vehicle service.

As always Jay service advisor is ready to help. Keep up the great job.

Jennifer Hunt is an exceptional service advisor. She provides excellent service.

Jay is awesome. Always on point. Give the man a raise. The others are fine but Jay takes his job one step up from them.

Jennifer is a rock star and provided exceptional customer service. She kept me informed and provided ample updates to my vehicles progress.

Yes and I want to thank the lady service person for helping me with the gear shift. My hearing is bad at best. I thought I had started the car and was worried I had done something to it. I will see you again for next service period. Thank you again.

Jennifer hunt always satisfied my visit for my needs and more then helpfull all the time.

Absolute worst service ever. I’m so disgusted and frustrated with the service that I’m considering never giving MK Smith my busy again. It took 3 weeks to get my truck back after the work should have taken less than 1 hour. The communication and follow up by Gary was deplorable. Worst possible outcome grease left on my drivers seat, grease left on my hood. Just terrible all the way around.

Jennifer is always very helpful, thorough, friendly and professional

Thank You!

10

GreAt fast on time service.

Carlos did his job I’m looking at my rear bumper now that I have a chance it’s not aligned properly. There are gaps and feels loose near wheelwell.

Great service

Completely satisfied