Jennifer has never let me down. At the end of the day, people do business with people. Your team gets that. Job well done.
8/29/2023
Lisa A. VERIFIED CUSTOMER
Service was prompt and Gary was very professional.
8/29/2023
Brittany G. VERIFIED CUSTOMER
Amazing service
8/29/2023
Judson H. VERIFIED CUSTOMER
Jay is the best
8/29/2023
Lars E. VERIFIED CUSTOMER
Great friendly service with updates along the way!
8/28/2023
Klarissa R. VERIFIED CUSTOMER
I would like a call. Your staff stole my watch
8/27/2023
Rachael J. VERIFIED CUSTOMER
Jennifer was so kind and helped me solve my problem with tge issues with my backup camera.
She was so kind and helpful.
8/27/2023
Lisa M. VERIFIED CUSTOMER
No communication ..poor service..couldnt even diagnose my cars problem
8/27/2023
Daniel L. VERIFIED CUSTOMER
You guys have great service and I'm very satisfied. Thank you for your service
8/26/2023
Steve H. VERIFIED CUSTOMER
Jennifer was great! Service was great, the work was done quickly!
Very satisfied!
8/26/2023
Annette S. VERIFIED CUSTOMER
Yes Jennifer is the best
8/26/2023
Irma A. VERIFIED CUSTOMER
Fast efficient & excellent customer service. Chevy has a great team there. Ty!
8/26/2023
Heather M. VERIFIED CUSTOMER
I got there a little early and stood there for a few minutes before anyone said anything to me. When Jennifer asked if I needed help I told her I had an appointment at 1. She asked for my name and phone number and said “oh you have an appointment with Gary.” Then said nothing else to me. She went on to wave and call for people on the other side of the driveway. Completely ignoring me. Finally a gentleman came out and said “I can help you, Gary is on his lunch break. I’m so sorry you’ve been waiting.” I don’t remember his name but he was extremely helpful. Jennifer on the other hand was very rude and couldn’t even check me in or let me know what was going on. Her customer service was horrible. I don’t want Gary contacting me because he was as useless as Jennifer.
8/26/2023
Juan J. VERIFIED CUSTOMER
Very disappointed, it took you forever to check my Traverse (four days) and found nothing wrong with it. My wife was without her car (the Traverse is her primary vehicle) and your agent didn’t have the decency to try and find a loaner
Apparently we don’t qualify for that service
8/26/2023
Marco P. VERIFIED CUSTOMER
Thank you
8/26/2023
Antonio C. VERIFIED CUSTOMER
Jay did a great job and kept me updated on my car.
8/26/2023
Jeffrey H. VERIFIED CUSTOMER
Got in quickly and my service was completed ahead of schedule
8/25/2023
Jerry K. VERIFIED CUSTOMER
Service has been very good, Jay and team are always polite and helpful. The car itself, on the other hand, 7,500 miles on the odo, already having electronic problems, but the staff at MK are doing what they can to fix the issues that are still pending. I've been satisfied with their service so far.
8/25/2023
David D. VERIFIED CUSTOMER
Problem was not fixed. Gary was totally oblivious to what the problem with my truck was. Even as my vehicle was being delivered to me supposedly fixed you can hear the same knocking noise I took it in for. Also your service website is terrible. Can only select brakes as an option for service. That confused the hell out of Gary who insisted my brakes are a part of my suspension. Really. And to top it off the suspension guy called in sick extending my vehicles repair time. I get it out of your control but the worst part is my vehicle was not fixed. Frustrated paying almost 80k for a truck that makes awkward noises when turning and over bumps.
8/25/2023
Eric B. VERIFIED CUSTOMER
As always, Jennifer did a great job communicating the recommended services for my 2021 Chevy Colorado ZR2. I had forgotten that I had previously had a major service at 30k miles, so I only needed an oil change as I approached 36k miles on this last visit. I will definitely keep coming back to Jennifer & MK Smith for my scheduled maintenance in the future! :)