MK Smith Chevrolet Auto Repair Service Center

The transmission isn’t working.

Too expensive, they charged me $100 for the part and $625 for a job that I’m sure didn’t take them more than an hour to do it.

Light fixture was not on correctly and was on the floor the next day. The handle grips were similar. Half fast work for a recall that was not my fault

Best customer service in awhile! Thank you!!

Jay was great, answered all my questions and listened to me.

Completely satisfied with my experience

Jennifer’s customer service is above average. She listen to her customer. Her ability to answer questions is remarkable. My whole family goes to Jennifer when needing any service in their vehicles.

I am very happy with the service I received . It was a last minute service before vacation and was fit in at last minute. Thanks for making the Montana trip worry free . Thanks to Carlos

Jay was very nice and engaging! Made sure all my questions were answered

Courteous, efficient and professional are the words I use to describe the level of work Carlos delivered.

This is a review for the SERVICE DEPT. I have been taking my car to MK Smith for several years (car is 2019) for regular maintenance and a major repair resulting from damage to the exterior. You would never know that this small town dealership has any concern for return customers or values their local clientele by the manner in which they handle their customer service. I did a drop off of my vehicle the night before my appointment scheduled with Carlos. I never received a call from Carlos asking me about the needs of my visit or any other concerns. My appointment was at 10:30 in the morning and I had to track him down several times throughout the day until I finally got a hold of him at 3:30 to tell me my car was ready to be picked up. It wasn't until the next day that I noticed the tire rotation, that was stated in my paperwork, never took place because they did not find my wheel lock. Carlos did not make any consistent attempt to get ahold of me to find out where the wheel lock was located. (No voicemail, text or email) However, the most startling thing is that the paperwork stated the tire rotation had been completed. I then left a message for Don Harshfield, the manager of the service department, letting him know what took place. I never received a response from him whatsoever. It is clear to me that this Service department has little concern for their customers and that is so disappointing. I value contributing to businesses in my community, but I will no longer be sending my car to MK Smith Chevrolet.

Jay was so helpful! And super nice ! He was very informative very satisfied with customer service

Well done

The fee Smith Chevrolet charges to program a key fob is unconscionable. What compounded the issue was Jennifer told me I would be charged the $175.00 fee whether the fob was successfully programmed or not. At that point, I couldn't leave fast enough. And I won't be back. What a scam.

Was in n out sooner than I expected.

Everyone was friendly and professional! Thank you for the new car purchase complimentary oil change!

She is always very helpful and informative.

Great service from Gary as usual!!

Thanks for the updates and feedback

Jay was so professional and kept me updated on my car progress.