The timing for my oil change is what I expected and the return of my vehicle was great! It was waiting for to pull off the lot.
8/2/2023
Landon D. VERIFIED CUSTOMER
Jay is always super helpful and takes care of everything immediately. Glad to have some I trust!
8/2/2023
Isaac L. VERIFIED CUSTOMER
Good service
8/2/2023
Willie S. VERIFIED CUSTOMER
I was completely satisfied with the service I received
8/2/2023
Audrey B. VERIFIED CUSTOMER
When I called and made an appointment for my car to be checked. I asked if someone can confirm whether or not my issue might be covered under my extended warranty. I was supposed to speak with an advisor. After waiting quite a while it went to vm. I then left a msg. Nobody called me back. I arrived at my appointment and asked the same question. I was told they can't figure it out until my car is diagnosed. After diagnosing my car they THEN tell me that the repair is covered but not at your location. I then had to pay $100 for the diagnosis which was frustrating because had someone checked on this ahead of time as I was requesting, I wouldn't have wasted your time or mine, or my money.
8/1/2023
Amber H. VERIFIED CUSTOMER
I would have liked more communication about the status of my car.
7/30/2023
Yanira J. VERIFIED CUSTOMER
Jay was very helpful.
7/29/2023
David T. VERIFIED CUSTOMER
As always, great service from Jennifer and the team.
7/29/2023
Catalina F. VERIFIED CUSTOMER
Great
7/28/2023
Robert E. VERIFIED CUSTOMER
Jay is outstanding service writer/ adjuster
7/28/2023
Raul R. VERIFIED CUSTOMER
Jay was very professional at understanding what was going on with my vehicle and as always fast and friendly service. Keep up the good work and we'll see you soon but hopefully not too soon.
7/28/2023
Bethany O. VERIFIED CUSTOMER
Jaylan is excellent at his job, so genuinely polite to talk with. Thank you Jay !
7/28/2023
Not-Provided S. VERIFIED CUSTOMER
Jennifer is a great professional service manager.
7/28/2023
Connie D. VERIFIED CUSTOMER
I was completely satisfied with the service Jay and MK Smith provided. I look forward to many years to come.
7/27/2023
Angel S. VERIFIED CUSTOMER
Very straight forward . Right to the point great service kid ????
7/27/2023
Lynette G. VERIFIED CUSTOMER
So happy to get a quick response this morning from Jay, Jay is a master of personalized service! My call came early as we heard a squeak in our rear brakes. Jay, delivered an amazing accommodation and offered for me to bring my vehicle down as soon as I had available. Upon arrival, Jay was very attentive and quickly with a gracious smile, appeared Fernando, who took white lightning away quickly.. Jay then filled me in on the next steps and off to the lounge I went! Always a happy place to visit and grab a cup of coffee, visit with other vehicle owners. The receptionist at the counter to checkout is always very knowledgeable and has a delightful disposition about her.
I always feel so comfortable and happy when visiting MK. Smith and I adore each and everyone of their staff.
7/27/2023
Randene R. VERIFIED CUSTOMER
Jennifer was great!
7/27/2023
Tim F. VERIFIED CUSTOMER
Gary took my truck in around Noon and had it out the door at 4pm! Always appreciate the MK Smith Team!
7/27/2023
Julia M. VERIFIED CUSTOMER
I took my car in early to get an oil change and I just saw on my passé side of the door completely scratched! how or when can you fix this?
7/27/2023
Stacie V. VERIFIED CUSTOMER
Jennifer is the absolute best! Got me in and out for an oil change in no time at all. Thank you Jennifer!