He is courteous and explained clearly what needs to done.
8/13/2024
Gregory M. VERIFIED CUSTOMER
Friendly and informative service. Much appreciate his pleasant personality and his strong communication skills.
8/13/2024
Carla N. VERIFIED CUSTOMER
They actually got me in a day early which was great. They called shortly after I dropped it to say it was done. Great service and communication..
8/13/2024
Fernando P. VERIFIED CUSTOMER
Done a whole lot quicker than I thought it was going to take!
8/13/2024
Terrence K. VERIFIED CUSTOMER
Always excellent service
8/10/2024
Douglas V. VERIFIED CUSTOMER
The service was excellent as usual. But the gentleman who drove the courtesy vehicle was like a New York cabbie, weaving in and out of traffic and driving way too fast for Dubuque streets. He also acted rushed and inconvenienced, making no effort to engage me in any type of conversation. It was an uncomfortably silent 10-minute ride. I did not express any negativity during our encounter so I don’t know why he was like this. Maybe he was having a bad day.
8/10/2024
Matthew P. VERIFIED CUSTOMER
Scheduled appointment, 2 weeks in advance. Waiting an hour and 20 minutes for a tire rotation.
8/10/2024
Cynthia W. VERIFIED CUSTOMER
I have a squeak in the car that they could not replicate. But, as soon as I got in the car it did it again. I stopped back and had someone go for a ride with me and he heard it as well. I’m disappointed at what I consider a lack of effort to find and fix the problem. The car has done it several times since I left the dealership. I will be documenting the problem for a few days.
8/10/2024
Robert K. VERIFIED CUSTOMER
Jay went above and beyond to effect repairs and help me deal with an ongoing problem. Much appreciated!
8/10/2024
Molly C. VERIFIED CUSTOMER
Bill is always so helpful and so professional! I truly appreciate how easy it is to do business with Anderson Weber! Bill is a staple there, you are lucky to have him!
8/10/2024
Paul B. VERIFIED CUSTOMER
I told my wife how great the service was at Anderson Webber & "J" Heller certainly played a key role in that regard today. Wish it was a Lexus Dealer as we own two Lexus vehicles but I sure trust them w/our service needs. Great job!! Keep up the good work!
8/10/2024
Matthew D. VERIFIED CUSTOMER
William was excellent!
I am really pleased with the quality of service and the great customer service I received. I’m going to bring my car back to you guys for my service needs in the future!
8/10/2024
Julie W. VERIFIED CUSTOMER
Awesome service, as usual. Jon is fantastic!
Julie K. Willson
8/9/2024
Vickie R. VERIFIED CUSTOMER
Very friendly and explained what was all going to happen.
8/9/2024
James M. VERIFIED CUSTOMER
It only has 40000 miles on it and drives like new. Your service department takes too good of care of it for me to consider trading They are the greatest! This is the first time I had the pleasure of working with Jon Heller and I am. Very impressed. His personality is superb and he is very thorough. Someone made an excellent choice when hiring Jon.
8/8/2024
Tracey D. VERIFIED CUSTOMER
I had a really nice positive experience in a situation that was stressful. So unexpected and so appreciated.
8/8/2024
Robin S. VERIFIED CUSTOMER
fast and friendly. thanks
8/8/2024
Winston P. VERIFIED CUSTOMER
Thanks very much!
8/8/2024
Janet O. VERIFIED CUSTOMER
It was pleasant dealing with John, my appointment was scheduled last minute, and even at a busy time he was courteous and polite.I would rate him an A for Customer Service.