Tim Then was a bit distracted or scattered when I brought in my car. I provided an alternate number to call because I had forgotten my cell phone. He still called my cell when they weren't able to diagnose one of the issues with my car. The car had to stay until Monday. I had not received any update so I called in to see the status. Tim was uncertain what had caused the low transmission fluid level but said car was ready. He again seemed scattered and uninformed. Just not what I am used to with Toyota's service department.
3/11/2020
Ellen A. VERIFIED CUSTOMER
Fast service
3/11/2020
Fred P. VERIFIED CUSTOMER
He was very fair and helpful.
3/11/2020
Lynn S. VERIFIED CUSTOMER
Dave Bigelow is top notch in customer service & care. He is very professional and always very accommodating to the customers needs.
3/11/2020
Bob L. VERIFIED CUSTOMER
Well done!
3/11/2020
Matthew W. VERIFIED CUSTOMER
Thanks for everything!
3/11/2020
Kathy F. VERIFIED CUSTOMER
Tim is awesome!
3/11/2020
Cecilia L. VERIFIED CUSTOMER
I have been a customer for a decade and I trust Anderson and weber... I have been satisfied everytime. Thanks for your service.
3/11/2020
Wei L. VERIFIED CUSTOMER
Great people great service
3/11/2020
Joe L. VERIFIED CUSTOMER
Shane was professional, conscience of “reading between the lines” that I was in a hurry, and provided great service. I had a positive first experience with your dealership. I VERY rarely leave reviews, but as a business owner who constantly tries to provide a premium client experience, I wanted to let you know it’s evident you place an importance on the customer. Job well done!
3/10/2020
James I. VERIFIED CUSTOMER
Bill is the best!
3/10/2020
David N. VERIFIED CUSTOMER
Fast service!!!
3/10/2020
Elizabeth D. VERIFIED CUSTOMER
Appointment took a long time for rotating tires. Not all the requested work was completed. Technician did not review broken components I had scheduled to be fixed until I had them bring car back into service bay. Cashier tried to bill me for work that was covered under Toyota Care Plus. I was told I may have to pay for a headlight assembly due to a defective connector even though I purchased the Platinum 100,000 mile extended warranty. Was informed that appointment times from now on are just guesses and not scheduled slots for work to be completed.
3/10/2020
Mary K. VERIFIED CUSTOMER
Great job!
3/10/2020
Michael G. VERIFIED CUSTOMER
Tim was very helpful
3/10/2020
Karen B. VERIFIED CUSTOMER
Excellent service
3/7/2020
Vicki S. VERIFIED CUSTOMER
We appreciate the work you did today. Thank you for sending pictures of our shattered window to Toyota and then notifying us that it will be covered by the warranty. We appreciate your prompt attention. Thanks again!
3/6/2020
Eric L. VERIFIED CUSTOMER
Always professional and I’m very happy to have all of my service done at Anderson Weber.
3/5/2020
Susan A. VERIFIED CUSTOMER
Great customer service!
3/5/2020
Therese B. VERIFIED CUSTOMER
Great service from a helpful and friendly staff! Thank you!