I was in today for a scheduled oil change only. Bill advised there was some suggested maintenance due to my vehicle which I declined at that current time. I told his specifically oil change only today! I left and came back paid my bill and was on my way. However when my husband looked at the bill later asked why it cost more than normal I told him I don't know they didn't say anything was different. He then looked at the bill and saw that the tires were rotated and we were charged the amount. Even after I told Bill oil change only. We are very unsatisfied with out visit today! There was no talk or speak of any extra charges when I picked up the vehicle. We had a separate appt already scheduled with our tire guy who rotates our tires for FREE with purchase of the tires. I feel as if I was taken advantage of today. I don't normally deal with the maintenance of our vehicles my husband does, so I didn't know the price nor the normal protocol for service and such. Once again we are both very upset this happened today. Yes it's only $15 extra dollars however it shouldn't have been!
7/10/2019
Carol O. VERIFIED CUSTOMER
Great service, especially considering I didn't have an appointment!
7/10/2019
David A. VERIFIED CUSTOMER
Excellent and timely service. I’m very grateful to John. Dave.
7/10/2019
Julie S. VERIFIED CUSTOMER
Curt always puts the customer first.
He has alot of patience working between staff and customers. He is a Great asset to Anderson Weber!!!
7/10/2019
Laura C. VERIFIED CUSTOMER
John is always a pleasure to deal with.
7/10/2019
Leo M. VERIFIED CUSTOMER
Very competent and complete.
7/9/2019
Merlin S. VERIFIED CUSTOMER
Everyone is wonderful at Anderson Weber!!
7/9/2019
Donald D. VERIFIED CUSTOMER
Bill was extremely helpful in sending me to the body shop to arrange for my vehicle getting a scratch repaired.
7/9/2019
Erik L. VERIFIED CUSTOMER
Shane was very helpful, and his service was exceptional. Will definitely be back
7/7/2019
Kelly M. VERIFIED CUSTOMER
Always great service at Anderson Weber!
Thank you!!!
Kelly M
7/6/2019
Edward R. VERIFIED CUSTOMER
Nice quick job and thank you for your time
7/6/2019
Lisa R. VERIFIED CUSTOMER
Even though the service dept was swamped, I had a nail in my tire and they said to bring it in and they’d squeeze me in today. I appreciated them going to the trouble for good customer service.
7/6/2019
Lisa D. VERIFIED CUSTOMER
Everyone was friendly, and lovely to interact with
7/6/2019
Connie J. VERIFIED CUSTOMER
He kept me posted on time. Gave me a loaner. Extremely satisfied
7/6/2019
Mirdza B. VERIFIED CUSTOMER
Excellent service. Staff reviewed tires and patched one tire--saved me money. Waiting room was wonderful with drinks, fruit, reading material, and internet.
I did not have to wait long. I love Anderson-Weber!
7/6/2019
Carol C. VERIFIED CUSTOMER
Very nice staff.
7/4/2019
Kerry K. VERIFIED CUSTOMER
When I checked in I showed a coupon to be applied to the work. When I went to check out, it had not been applied. Therefore I had to wait longer (not much) while they recalculated the bill.
7/4/2019
Jo T. VERIFIED CUSTOMER
Shane is an awesome guy he is really a benefit to have in the service department and very honest. Thanks