Never communicated with me what was going on. Just was told my car might be covered by warranty, and it might be done Saturday, Tuesday, or Wednesday. Such a large timeframe. I submitted texts to the automated service I received, and never once got a response back with an update. Never was asked if I needed a courtesy vehicle, as I did not have a car for a week. Once my vehicle was done, I had to find a ride to pick it up. Upon arriving to pick up my vehicle, I was simply handed the keys. Then had to search the parking lot for my car. And did not even receive a courtesy car wash, which I've received at every other Toyota dealership.
9/10/2017
Margaret A. VERIFIED CUSTOMER
I asked Bill about my next visit last time I was here and reassured me that I could break up the next service day into three separate visits to make it more affordable so when my maintenance light came on I called Bill and remembered our conversation. I asked what order I should do and he suggested the most important was the mileage checkup first. He also put the prices for the other two services on my receipt so I knew what I was looking at. I appreciate being able to look and know exactly what I need money wise to finish up. Thanks Bill. I'll be calling sooonfor the next one.
9/9/2017
Sherri A. VERIFIED CUSTOMER
I discussed it with Bill when I picked up the vehicle.
9/9/2017
Franklin O. VERIFIED CUSTOMER
Was very professional and courteous
9/9/2017
Robbie S. VERIFIED CUSTOMER
He always helps me out. I keep coming back.
9/8/2017
Rebecca G. VERIFIED CUSTOMER
Thank you!
9/8/2017
Mary C. VERIFIED CUSTOMER
Love the service
9/8/2017
Christine C. VERIFIED CUSTOMER
All was done professionally and in a timely manner
9/7/2017
Pamela T. VERIFIED CUSTOMER
I had to wait 2 hours for an oil change! And I actually went to counter to see what was going on vs them coming to get me. Very disappointed
9/7/2017
Brian T. VERIFIED CUSTOMER
Thanks
9/6/2017
Jacque M. VERIFIED CUSTOMER
Bill is always helpful, patient and knowledgeable
he does a great job!
9/3/2017
Brian T. VERIFIED CUSTOMER
Thanks John !!!
9/3/2017
Lan N. VERIFIED CUSTOMER
John was very helpful in getting our problem fixed.
9/2/2017
David G. VERIFIED CUSTOMER
Your service department is always very professional, friendly, courteous and they do an excellent job on my vehicles.
9/2/2017
Joseph S. VERIFIED CUSTOMER
John is excellent as always! Thanks for your great service!
9/2/2017
Laura B. VERIFIED CUSTOMER
Very satisfied and kept up to date the entire time.
9/1/2017
Rosanne M. VERIFIED CUSTOMER
Love my Toyota Care.
9/1/2017
John M. VERIFIED CUSTOMER
I was satisfied with the explanation about why my tires were not all rotated