I arrived on time for my scheduled oil change at 8:30. It took until 10:30 to finish, which is quite surprising based on my past experiences here. Perhaps they were backed up or short-handed today, but I would have made other arrangements and not have opted to stay in the waiting area if I had known this was going to be a two-hour process. Maybe it was a surprise to John and Bill, too. They have always been very professional and efficient in communicating with me.
10/17/2024
Karen E. VERIFIED CUSTOMER
By time I git home I am missing a hub cap on passenger side rear tire. Not happy.
10/17/2024
Lavern S. VERIFIED CUSTOMER
Everyone was helpful. Good crew.
10/17/2024
Mellisa M. VERIFIED CUSTOMER
I had to have my vehicle in 3 times and each time I was treated with respect. I get my vehicle tomorrow and let’s hope the problem is fixed.
10/17/2024
Michael M. VERIFIED CUSTOMER
I took the car in for a recall inspection. I assumed that if it needed work for the recall, that work would have been performed while I was there. No one said anything about the work performed. I paid for my oil change and left. Once in the car I read the service performed on the car and it said parts ordered. I know nothing about that. I don’t know when the parts will come in. Usually someone from the service dept explains what was found and what was done. I didn’t get any of that this time
10/17/2024
Elizabeth J. VERIFIED CUSTOMER
Thank You
10/17/2024
Jim M. VERIFIED CUSTOMER
Excellent staff
10/16/2024
Ann E. VERIFIED CUSTOMER
Your courteous and efficient service is appreciated to recommended to my acquittances
10/15/2024
Michael J. VERIFIED CUSTOMER
Always excellent
10/15/2024
Kelly H. VERIFIED CUSTOMER
Great customer service and quick repair
10/15/2024
Nathan M. VERIFIED CUSTOMER
Jon is amazing! He is always so kind and helpful with whatever our issue is. He worked incredibly hard to figure out an issue I had from our vehicle that wasn’t even purchased at your dealership! Your service department with John is hands-down the best!
10/15/2024
Gail G. VERIFIED CUSTOMER
Thorough and speedy
10/15/2024
Stan W. VERIFIED CUSTOMER
I nominate Service Advisor Josh for Employee of the Month for the remainder of 2024.
10/12/2024
Juan R. VERIFIED CUSTOMER
Always do a great job
10/12/2024
Bob C. VERIFIED CUSTOMER
thank you, Mr Heller for your dedication to great Customer Service ????
10/11/2024
Avis D. VERIFIED CUSTOMER
Very professional and kind personnel. Excellent service in a very timely manner.
10/10/2024
Tammy G. VERIFIED CUSTOMER
John, Jay, and the entire crew always do their best to get me in and out quickly, which I appreciate. They are fast, friendly, and do excellent work. They never try to upsell me products I don’t need, which helps build a trusting relationship between us. I am completely satisfied with Toyota and will recommend them whenever I can.