Annie always makes me feel that my service experience has been excellent.
7/1/2020
Kevin M. VERIFIED CUSTOMER
I think it’s unethical and bad business not to inform a repeat customer for over 6 years about a protocol $140 (asinine cost for a “diagnostics” test) diagnostics test fee for something that is not covered by the paid for warranty. I understand that some things are not covered once found but to slip a costumer the bill that honestly thought the problem was under warranty is beyond me. I waited for a response from the service manager and all I got back from the advisor was, “we aren’t going to do that today.” Annie the service advisor was calm cool and collected during this whole time and so were the others there. Beyond upset and warranty or not I will not be coming back to Key Auto Mall for my Ram, Grand Cherokee, or Wrangler. By the way the fix that was going to run me $420 on top of the $140 check was going to cost another certified technician facility $170 labor included. Your service department is a scandal. Thanks but no thanks
6/30/2020
Ethan T. VERIFIED CUSTOMER
Annie was awesome ! Thanks .
6/27/2020
Elinor S. VERIFIED CUSTOMER
Good service and agent was very helpful. Thanks
6/27/2020
Mary L. VERIFIED CUSTOMER
Excellent customer service and very efficient today... thank you!!
6/26/2020
Jeff V. VERIFIED CUSTOMER
Annie is a complete asset for the dealership .
6/25/2020
Jovita M. VERIFIED CUSTOMER
Annie is awesome. the tech that worked on my car DID NOT finish his job. I have to bring my car back AGAIN tomorrow for one simple step he forgot. Keep in mind I live 40 minutes away and get off of work AFTER the techs leave for the day (1630).
6/25/2020
Carole I. VERIFIED CUSTOMER
Annie did a great job explaining all.
6/25/2020
Elizabeth S. VERIFIED CUSTOMER
Annie is great. Always takes good care of my service needs.
6/24/2020
Leo S. VERIFIED CUSTOMER
I was welcomed by name to my scheduled appointment by Annie Hewitt when I delivered my car. She had the job orders prepared and reviewed the work to be done with me. And I was on my way in a few minutes. Very efficient, personable, and welcoming experience for me. And Annie followed up with contacting me by text when the work was completed. For a business the size of Key Auto to recognize the importance of such a personal touch is greatly appreciated. It says to me that my business is important to Key.
6/23/2020
Susan E. VERIFIED CUSTOMER
I trust my Mazda with Scott. The man knows Mazda!!!!
6/23/2020
Pamela M. VERIFIED CUSTOMER
Annie was great. Very professional, lovely personality. Give her a raise! And a bonus. You don’t find a lot of people with great customer service skills. For example, at a particular Walgreens one of the young cashiers drums his fingers while you process your debit card...every...single...time!, every single customer.
6/20/2020
Shirley W. VERIFIED CUSTOMER
Was so get glad you could get me in today
6/20/2020
Timothy T. VERIFIED CUSTOMER
Annie Hewitt was very good giving information on my vehicle, and with a superb professional manor.Thanks agian Annie.
6/20/2020
James W. VERIFIED CUSTOMER
Annie did a great job. Truck is doing great. I have had nothing but great service from Annie and I will continue to use her. Another great job from Key.
6/19/2020
Janalee S. VERIFIED CUSTOMER
Totally satisfied. Thank You!
6/17/2020
Linda M. VERIFIED CUSTOMER
The only thing that would have been helpful was to have the car delivered rather than me (and Josh finally joined me) having to walk the lot trying to locate my car. Of course, a complimentary car wash would be really nice!!
6/17/2020
Scott V. VERIFIED CUSTOMER
Great job, very professional, Annie did a wonderful job explaining and answering my questions
6/16/2020
Mark R. VERIFIED CUSTOMER
Annie is awesome - you are lucky to have her!!!
6/13/2020
Eric R. VERIFIED CUSTOMER
Annie is always exceptional, her attention to detail and diligence is greatly appreciated