Thanks Josh for all your help please let the technician know it's a job well done. Thanks again Terry
8/26/2019
Karla Z. VERIFIED CUSTOMER
Excellent see ????
8/25/2019
James K. VERIFIED CUSTOMER
So appreciate the level of service at Key!
8/24/2019
Rhonda D. VERIFIED CUSTOMER
Thanks for getting me in so quickly today I appreciate that so much
8/24/2019
Nick Y. VERIFIED CUSTOMER
Couldn’t have been better!!
8/24/2019
William B. VERIFIED CUSTOMER
It just took too long
8/24/2019
Randy W. VERIFIED CUSTOMER
Car was not repaired.
8/21/2019
Leo W. VERIFIED CUSTOMER
Annie is one of the best.
8/19/2019
Steve S. VERIFIED CUSTOMER
It was fine
8/19/2019
Date B. VERIFIED CUSTOMER
No comment, great job
8/19/2019
Kimberly M. VERIFIED CUSTOMER
The shuttle driver was supposed to pick me up at 4:30 at work. I had to be somewhere by 5:45. The driver didn't show and at 5:10 the service dept called and said she just got back to the shop. I work in davenport so for her to come from Moline to Davenport then back to Moline would have been way too late especially since I had already been waiting. This was not just an isolated incident with this particular driver. Last time she was a half an hour late and didn't call. Again I needed to be somewhere at a certain time. I believe her name is Nancy. The drivers should at least call if they are going to be late. I had to make other arrangements to get picked up and get my car and was late to my meeting. Someone needs to have a serious conversation with this particular driver. I realize they are retired but they need to know that other people still have schedules. If there are no time guarantees then your customers should know that ahead of time. I have used the shuttle service several times and have had no issues with any other driver picking me up on time.
8/17/2019
Carl J. VERIFIED CUSTOMER
Still have the same problem for what needed to be fixed
8/17/2019
Hilary P. VERIFIED CUSTOMER
Great service, really appreciate the texts!
8/16/2019
Julie S. VERIFIED CUSTOMER
Car unexpectedly stopped and was not drivable...had to be towed to Key. Despite being busy, they worked my car in to diagnose the issue and order the part. It was fixed and under warranty by the following afternoon. Wow! What service!!
8/14/2019
Jim B. VERIFIED CUSTOMER
Annie was very helpful. Thank you!
8/14/2019
John C. VERIFIED CUSTOMER
Fair estimate of service
8/14/2019
Annette T. VERIFIED CUSTOMER
Ann was very nice the service people were friendly just wish they could have wiped down what they they left a little dirty but if that is what I have to take for good maintenance I sure will . Thank you
8/14/2019
Randy W. VERIFIED CUSTOMER
Annie is a outstanding service advisor
8/13/2019
Pamela O. VERIFIED CUSTOMER
Pleasant, professional staff. Answered all questions.