This has been my only complaint since I have bought my car from Key. The service representative that helped me today was not the easiest to work with. He seemed a bit off and didn’t really ask me any the normal questions. When I was ready to tell him the mileage of the car he walked around and went into my car to get the mileage I then told him I knew it and his response was “Oh, you do?!!” Like it was a shock. He never asked. Then the form that was filled out to tell me of my brakes were in good condition was a bit confusing. (6’s were written down but not a percentage.) The way the form looks it should be a percentage for the brakes. The tire section is the only section with the 6’s. I took this form back in to the same representative and his explanation was that it was fine. I guess I would have appreciated a better demeanor and helpful attitude.
6/19/2018
Bethel S. VERIFIED CUSTOMER
Thank you!
6/19/2018
Sandra D. VERIFIED CUSTOMER
Happy with how fast the job got completed
6/19/2018
Tiffany V. VERIFIED CUSTOMER
She was very diligent, got me scheduled in quickly and followed up to make sure the repair went as expected. Great job, Marcy!
6/17/2018
Mary A. VERIFIED CUSTOMER
Looking forward to receiving the survey very satisfied with the quality of work that key auto mall provides and the quality of customer satisfaction provided by Marcy McGee she’s a beautiful addition to your organization
6/16/2018
Gary C. VERIFIED CUSTOMER
Very quick service
6/16/2018
Kelly D. VERIFIED CUSTOMER
Courteous & efficient. Thank u
6/15/2018
Kevin M. VERIFIED CUSTOMER
Mike was extremely helpful.
6/15/2018
Felipe T. VERIFIED CUSTOMER
First time there very Happy with the service there from Mike and a Lady that worked there next to him. I'm sorry I can't remember her name. The shuttle driver was also very respectful and Awesome. Very happy with every one there. Thank you to everyone there
6/15/2018
Angie M. VERIFIED CUSTOMER
Great customer service. Highly recommend for service.
6/15/2018
Glory B. VERIFIED CUSTOMER
Job well done.
6/14/2018
Dave D. VERIFIED CUSTOMER
Always experience great service!
6/14/2018
Christopher T. VERIFIED CUSTOMER
Friendly service and completed on time
6/14/2018
Joe C. VERIFIED CUSTOMER
Job well done,very helpful,well satisfied
6/13/2018
Lynn D. VERIFIED CUSTOMER
Thanks for getting me in quickly.
6/13/2018
Lyle D. VERIFIED CUSTOMER
Very happy as always
6/13/2018
Vlendy A. VERIFIED CUSTOMER
Mike Heartland orientacion to customer service and satisfaction was superb. He was informative, accomodating and resourceful. I am very satisfied.
6/13/2018
Mary C. VERIFIED CUSTOMER
Explained everything thouroghly and paperwork was completed
6/10/2018
Janice S. VERIFIED CUSTOMER
Very busy day for Key service, but my oil change and tire rotation was completed within an hour. Thank you.
6/10/2018
Larry R. VERIFIED CUSTOMER
Marcy was wonderful through this whole process even though there was no resolution. Please thank her and the staff for me. L T Rank