Very fast friendly and efficient service. Highly recommend your service department.
5/31/2018
Mary L. VERIFIED CUSTOMER
We appreciated the efficient and professional service, and would not hesitate to recommend Key to friends and family members. Thank you.
5/30/2018
Brooke S. VERIFIED CUSTOMER
I took my jeep in back in February of 2018 due to a service shifter light coming on. I was told a part needed to be ordered and once the part was in I would be called. I never received a call. I ended up calling in May and found out that the part was there. I was told whomever was handling my car no longer worked there so it must have gotten lost in the shuffle. I made an appointment to have the car serviced. I wad told it would take a few hours and I would get a call when it was done. I dropped the car off at 9am and by 3 still hadnt received a call. I called to check on the status and was told my car was done and that I had been called earlier. I asked what number was called and it turns out the number listed was not mine. A shuttle was sent to get me so I could get my car. I was never told that the part wasnt fixed that day. I got a call the following week saying I needed to bring my jeep back in because the correct part was in. I made an appointment and also asked for an oil change to be done at the same time. I paid 63 dollars for 3,000 mile oil change which seems high considering I just received a coupon for an oil change and tire rotation for 39.95 from you.
5/29/2018
Randy B. VERIFIED CUSTOMER
Marcy was very helpful a great asset to Key
5/26/2018
Heather W. VERIFIED CUSTOMER
She is super nice and got things taken care of fast.
5/26/2018
Jim W. VERIFIED CUSTOMER
It should not take two hours for an oil change and it would have been nice for your tech to have cleaned the windshield as in the past.
5/26/2018
Robert M. VERIFIED CUSTOMER
Bev went out of her way to help me and was very understanding and patient when I had to reschedule due to work
5/26/2018
Jeff D. VERIFIED CUSTOMER
Other then order on back order and have go back. It was fine
5/26/2018
Jason B. VERIFIED CUSTOMER
Great customer service
5/25/2018
Frank D. VERIFIED CUSTOMER
Totally disappointed in the service department! How do you forget to replace the engine cover! Then there was a total lack of concern for the inconvenience that I had to drive almost 10 miles one direction to return to Key!!! Then I stood around for almost 30 minuets before someone said the work was complete 15 minuets ago!! Bad bad customer service!!! I might be going somewhere else next time.
5/25/2018
Martha K. VERIFIED CUSTOMER
Bev is awesome!
5/25/2018
Anthony M. VERIFIED CUSTOMER
Awesome Service Tom!!
5/25/2018
Eric R. VERIFIED CUSTOMER
Mike was great. Very polite.
5/25/2018
Megan B. VERIFIED CUSTOMER
Mike was great- Fast service and very helpful!
5/24/2018
Jane Y. VERIFIED CUSTOMER
Key Auto is the best. Love Randy and his team are the best in the Quad Cities.
5/24/2018
Mark A. VERIFIED CUSTOMER
Very courteous service people.
Thanks
5/23/2018
Stephen J. VERIFIED CUSTOMER
Marcy was very pleasant to work with.
5/21/2018
Allen P. VERIFIED CUSTOMER
Beverly done a great job getting my oil change done and answered all of my questions.
5/21/2018
Stephen L. VERIFIED CUSTOMER
If a car has an oil change, wouldn’t it be expected that the “oil change required “ mssg wouldn’t appear every time the car was started?
If a guy buys a service plan, why is he always billed for the provided service and then has to hassle with it...every time!