**** and Tim were very helpful, nice, explained everything and were timely. Looking out for me. Thanks!
1/15/2018
Jeffery A. VERIFIED CUSTOMER
Extremely fast service
1/13/2018
Christopher C. VERIFIED CUSTOMER
Great service; timely and friendly staff
1/13/2018
Stephen A. VERIFIED CUSTOMER
Thank you Oriane. A wonderful experience Steve Adler
1/12/2018
Willam P. VERIFIED CUSTOMER
Oriane was very pleasant to work with. My only minor complaint was I could find my car when I went to leave. I had to go back in and have a service rep get it for me. The only other thing that I noticed was that the trunk was left unlatched.
1/11/2018
Karen T. VERIFIED CUSTOMER
I called to make a 9 AM appointment for 1/4/18 on 12/28/17 at 3:47 PM. I arrived for the appointment at 8:50 AM and was told that my appointment was on 12/28/17 at 9 AM. It seems to me that it is impossible to make an appt. for 9 AM at 3:47 PM on the same day.
1/10/2018
Marc D. VERIFIED CUSTOMER
I'm always happy to deal with key auto mall service department. They do an excellent job! We live about 100 miles away and would rather get our service there than go to our local dealer which is much closer
1/10/2018
Glen S. VERIFIED CUSTOMER
Very prompt service
1/10/2018
Joel M. VERIFIED CUSTOMER
I had a 10:00 appointment for an oil change and did not get out until 11:25. When I made appointment on the phone I explained I wanted oil change and tire rotation. Tires did not get rotated.. Service was slow but Marcy explained they were teaching a new tech. I had a coupon for oil change and rotation so Marcy said to let them know next time so I won’t be charged. I appreciate her customer service. I don’t need a call back but wanted to give some feedback in hopes it will improve service time next time. I also have an open ticket from my last oil change with Cameron and he is waiting for a response from Chrysler and company so there could be an improvement in that response. I work in product support as well and even if we do not have an answer for the problem we give a timeline in when the dealership will hear a response next. Not the dealerships fault there so I hope Chrysler reads these surveys too!
1/9/2018
Stefanie D. VERIFIED CUSTOMER
Process was easy and quick and everyone was nice till the cashier process. She acted like i was bothering her... even keeping her back to me for most of the transaction. Very impersonal
1/6/2018
Michael M. VERIFIED CUSTOMER
Everything went smoothly as usual. Thanks for your help, Kameron
1/6/2018
Sharon D. VERIFIED CUSTOMER
I was told the appointment would be about 45 minutes when I made the appointment. It took 2 hours.
1/6/2018
Paul C. VERIFIED CUSTOMER
you did not find the problom, you where not able to retreve the info. from the on board computer.
then tell me just drive ti and it will fix ti self.
What kind of bull **** is this!!!!!!!
1/5/2018
Terry L. VERIFIED CUSTOMER
Rotated tires and I asked to make sure tire psi was checked. All tires at factory recommendation 35 psi. Tires were at 30,30,31 &32. Looking at all past services psi was always, after service, at 35 psi’s. Hopefully it can wait till warranty part for 4 Wheel comes in. Terry L
1/5/2018
Cheryl K. VERIFIED CUSTOMER
Excellent service. Friendly staff.
1/5/2018
Sandra S. VERIFIED CUSTOMER
Very satisfied with the amount of time I waited, was prompt at getting my car in at my appointed time, and serviced in a reasonable time frame, very curtious, professional
1/5/2018
Charles S. VERIFIED CUSTOMER
All went well.
1/4/2018
William K. VERIFIED CUSTOMER
Good job
1/4/2018
Connie M. VERIFIED CUSTOMER
Very fast service
1/4/2018
Martin M. VERIFIED CUSTOMER
Cole did a great job but I feel the work on thee wiper jet should have been pick up by the dealership since it happened when you guys replaced my windshield