Excellent service! Mike is very personable! We will definitely be back.
8/25/2017
Frank P. VERIFIED CUSTOMER
Mike makes you feel welcome and gives great advice on what service you need
8/25/2017
Mike S. VERIFIED CUSTOMER
Mike does an excellent job!
8/25/2017
Isha R. VERIFIED CUSTOMER
Mike is great! He is very pleasant and he always gives a thorough yet understandable explaination as to what's going on with my vehicle. He has earned me and my husbands trust!
8/24/2017
Ronald C. VERIFIED CUSTOMER
Will do.
8/24/2017
Tom P. VERIFIED CUSTOMER
My brakes pedal still goes almost all the way to the floor. I am worried that if l am pulling my boat I will not have the braking power I need if I have to stop quickly or if I have an emergency stop
Tom
8/24/2017
Lee H. VERIFIED CUSTOMER
Mike Pinera is a superstar. Always pleasant and very tactful when explaining the hard facts you don't want to hear. It is a pleasure doing business with him.
8/24/2017
Joseph G. VERIFIED CUSTOMER
Will keep on trucking????,the right deal.
8/24/2017
Dean M. VERIFIED CUSTOMER
It took far too long for my truck to be taken care of
8/24/2017
Brenda T. VERIFIED CUSTOMER
We are very pleased with the service we received from Mike Pinero at Key Auto Mall. Thank you!
8/23/2017
Gaylord C. VERIFIED CUSTOMER
Now that he changed the tires now we hear the noise in the front of the car. Wish we new what was causing this.
8/23/2017
Lisa P. VERIFIED CUSTOMER
Very happy with the work that was done
8/23/2017
Ronald M. VERIFIED CUSTOMER
Mike always does a great job. He's courteous, thorough, and very professional.
8/22/2017
Todd K. VERIFIED CUSTOMER
She did everything she needed to, and did so with a smile. Great customer service
8/22/2017
David L. VERIFIED CUSTOMER
Really great experience,
I was greeted immediately and ,although I arrived
Early Mike got the car in the shop,and began
The inspection,and oil chg. The cost was
Within acceptable standards and not exesssivd.On completiom I was
Provided a explanation of the inspection and future maintenance and set expense. Although no bagels /donuts from Panera as highland Toyota the wifi was good while waiting and available.coffee ,one final cmt. The business department was very friendly and professional and deserve recognition .
Thx
8/22/2017
Rick J. VERIFIED CUSTOMER
Only thing I would say about improving on would be that the mechanics clean their hands before opening and or shutting the door by the window so they don't dirty - oil up the window with prints and same for the steering wheel. Otherwise excellent service.
8/21/2017
Michael L. VERIFIED CUSTOMER
It took 3 phone calls to receive an update on the status of the vehicle (in terms of what needed to be done after the testing). This included about a 3 hour time span where there was no communication; we were told 2 times that we would receive a call back and that did not happen either time. This is the most significant complaint we have.
8/19/2017
Kimberly H. VERIFIED CUSTOMER
I was 20 minutes late; & had called him to make sure I wasn't putting them in a bind ~ he was extremely accommodating & grateful that I had called. When I got there- the whole team was on it. I had some problems w/ my tire pressure & they explained to me why I was having a difficult time getting the air up to 35 lbs... very professional & courteous, fast & reliable. I def appreciate the service dept.