Mike need to do better on the shuttle pick-up, he told the drive to plck me up but failed to tell her what time to pick me up. When my car was ready that's when she was to picke up,I waited 3 hours before finey own way.
5/11/2017
Pamela G. VERIFIED CUSTOMER
Thanks
5/11/2017
Gyan D. VERIFIED CUSTOMER
Thanks
5/11/2017
Frances E. VERIFIED CUSTOMER
Would have been nice if they would have washed my car - otherwise, service was good
5/10/2017
Robert P. VERIFIED CUSTOMER
Was **** the mrchanic? A man took my service order, a woman told me of additional work needed which I had done. The same woman told me the car was ready where it was and took me to the cashier. Both service people were excellent. I suggest you identify what a person does when you ask for an opinion about his/her work. **** is a name that is used for both genders.
5/9/2017
Carol K. VERIFIED CUSTOMER
As always Mike was very courteous an informative. Guess my problem was helpful to some of service people.
5/9/2017
Gary G. VERIFIED CUSTOMER
**** was very pleasant and thorough. Plus your courtesy car driver who was in the waiting room was fun to talk with.
5/7/2017
Frank S. VERIFIED CUSTOMER
Mike can tell you what a disaster was this service visit. After having my Tribute for 3 days, it was given to me in an unsafe condition. Having paid for complete brake job, I did not get to 16th St because I had no emergency brake
and a low, spongy brake pedal. Unforgiveable to provide the car in a very unsafe condition. At least I had functioning brakes prior to the "repair"! Whoever was responsible for verifying the vehicle repaired did not do job. Since Mazda tech does not work Sat, I do not yet know when my car will be properly repaired and returned to me. This has been extremely and needlessly upsetting as well as causing significant inconvenience. Mike, however, is a very personable and agreeable man with which to deal. Overall, this may be the worst car service experience I have had (Being 70 yo I have plenty to which to compare) This kind of bad service could get a customer injured. Inexcusable!
5/6/2017
Tony V. VERIFIED CUSTOMER
Everything was good . Thank you
5/5/2017
Dejuan C. VERIFIED CUSTOMER
There was a employee named Mike he was helpful he showed great costumer service I will be back to visit again????Good work
5/5/2017
Kathryn W. VERIFIED CUSTOMER
They were very friendly, helpful and honest. She told me my car would be done in 30 to 45 minutes and it Was! The visit made me want to come back and it made me think about buying another Car from Key! I hope the service crew is praised and given insensitives. Do Not let them slip away and go to another company!
5/5/2017
Susan R. VERIFIED CUSTOMER
Too expensive and it took a long time. I know they had to go get the oil but they could of texted me to let me know.
5/5/2017
Victoria S. VERIFIED CUSTOMER
Great service and great follow up. Much appreciated.
5/4/2017
John R. VERIFIED CUSTOMER
Excellent outstanding service. Mike went out of his way to assure I was well taken care of. Thank you
5/4/2017
Thomas M. VERIFIED CUSTOMER
Mike is awesome! Always considerate of my needs when I am there. Give that man a raise. Thanks
5/3/2017
Linda D. VERIFIED CUSTOMER
He was very nice and got my jeep home to me same day even though they said it would be another day . very good service
5/2/2017
Donald B. VERIFIED CUSTOMER
Mike managed to get us in without an appointment and kept us informed when the job was taking longer than originally expected.
5/2/2017
Chris K. VERIFIED CUSTOMER
Excellent customer service, got me in and out quicker than expected, no complaints for sure. Left the Ram dealership in Davenport about a year ago because of horrible experiences and it has been nothing but good service since coming to Key