Appreciate the communication and support provided by Mike Pinero and the service technician during this appointment. Very disappointed in the quality of the vehicle. This is my fourth Ram HD and I will not be buying another one. Very unhappy with the number of issues I have had with the truck and it seems to be wearing out quicker than any i have own previously.
3/28/2017
James R. VERIFIED CUSTOMER
Courteous service, kept us informed throughout the process.
3/26/2017
Dan H. VERIFIED CUSTOMER
Excellent thinking from Mike. He simply swappping my two snow tires on front of my HHR with two good tires so brought from home. But he pointed out a nice nuance about my tires and allocated tires a better way than expected to remount. Thanx!
3/25/2017
Sharon C. VERIFIED CUSTOMER
good service, very polite staff
3/24/2017
Jeffrey J. VERIFIED CUSTOMER
Very helpful
And responsive.
3/24/2017
Willam P. VERIFIED CUSTOMER
I'm really happy that Mike Pienro had put a good tech person on my Jeep. My only concern is the high cost for a 30,000 mile checkup. Mike did a good job of explaining what was being done.
3/24/2017
Julie G. VERIFIED CUSTOMER
Tim who worked on my car was amazing. He took time to listen to a noise my car was making and he was pretty sure he knew what the problem
Was. He said he would check and call me to confirm. I missed his call so he texted me to confirm the issue of a dirty filter. He sent me the price and a picture of my filter along with a picture of a new one!! Just unbelievable. He was so passionate about his craft and was very friendly. Very impressive. Then the young lady at the cashier who checked me out was very good I asked if she was new and she had been there since like Sept Oct. Honestly I been been a customer of Key for over 15 years and this young lady gave the best customer service I have ever had at that window!!! Give her a raise you need her there.
3/24/2017
Kevin L. VERIFIED CUSTOMER
Good service nice people
3/23/2017
Amanda N. VERIFIED CUSTOMER
I was told it would take less than an hour and it took 3 hours.
3/23/2017
Mark G. VERIFIED CUSTOMER
Vehicle's Oil Life percentage gauge was not reset. No updated sticker indicating when next service is due. Motor oil drops on front bumper. Windshield has a crack that was not noticed before taking to Key for vehicle service.
3/23/2017
Gordon N. VERIFIED CUSTOMER
It was a simple oil change and tire rotation, but handled flawlessly -- in the time you said. Thanks. And cheaper than going to the "15-minute shops."
3/22/2017
Pamela O. VERIFIED CUSTOMER
No waiting. Nice people to do business with
3/21/2017
Sandra L. VERIFIED CUSTOMER
All of the staff are great! I've had all of my cars serviced at Key for the last28-30 yrs. Totally satisfied.
3/21/2017
David P. VERIFIED CUSTOMER
We drive 1 hr each way to get service at Key Auto Mall. Being a former auto technician finding good service and being treated well means a lot. Thanks!
3/21/2017
Richie P. VERIFIED CUSTOMER
Very helpful service writer. And very patient with my frustration . a
3/18/2017
Daniel A. VERIFIED CUSTOMER
Very disappointed that it took 9 days to replace power steering pump can't believe it takes that long to get parts maybe you should carry more parts
3/17/2017
Seth H. VERIFIED CUSTOMER
Excellent service ????
3/17/2017
Terri C. VERIFIED CUSTOMER
Not only did Mike do a great job on my car, he was able to get my car in and done before the actual scheduled time. Thank you Mike! Everyone there is always friendly and makes our family feel like your family as well!