Longo Toyota Auto Repair Service

This survey doesn’t share the in between - it’s either good or bad service experience ratings. when in my case : it was unique. 2 nd appt in a row in which there was an error over my appt. Needs. The appt prior- your team simply forgot why I wanted to see them:to look at my tonneau cover concern after I submitted emails and photos. This appt - 2nd appt … prior,I received a call “ all parts are in”. Therefore I made an appt to come in 1/8/22. Before coming in today - I called. I asked if all materials/ parts were in and confirmed my appt. The answer from service sept: yes. Come in. I did come i today. Waited 2 hrs. And they didn’t have the necessary parts to install my new tonneau cover. My point about Daniel: and Matthew : they did the best they could with No Clue as to what happened. Because: I received a verbal price and nothing was in email or on my records. I sincerely appreciate their help today but I left with nothing being completed. There is a communication breakdown on your side. So this matter is to be continued. And I’m positive when parts are received : I will be helped properly. Mistakes happen. I realize that I’m forgetting this. And it humbled me, to experience this a 2 nd time in a row. It’s ok. I look forward to getting my new tonneau cover installed soon. With Covid restrictions and a constant tension in life over it, I recognized my place in this was me stressing too much. It’s just a tonneau cover!. Which Toyota approved an incredible offer for me to get. I cannot be upset over these mishap appts. If anything I’m grateful for receiving the new tonneau cover for an unbelievable price. I will be back soon. Your staffs honesty is thoughtful and the truth of what happened from them to me was an appreciative step . ShirleyHeuer

Good service

He is caring and attentive

Jeffrey did amazing. He explained everything very thoroughly and took his time to help me understand everything that was being performed, suggested other things I should perform. Truly exceptional employee and deserves a raise for how hard he works. Seriously couldn’t have had a better person to check me in and help me add on features I didn’t know about. Please give this exemplary employee a raise.

Been going to Alex for years for car maintenance and any issue I have. Always gives excellent service!

Excellent job Good people thank you

Bruce Herrera can ALWAYS be counted upon for outstanding professional customer service and detailed care and repair of our vehicles. Mr. Herrera and Mr. David Lee are the sole and exclusive reasons why our family remains loyal to Longo Toyota.

Sebastian is the best person I have had help me in the service department. He went out of his way to make everything right...and he didn't even know me before. Great customer service... thank you!

Muy satisfecha

Martin Torres provided me with outstanding customer service!

He was excellent even more than excellent I’m telling you I’ve never got such best service from Toyota especially from him he should be the president of Toyota

Noli is an excellent service writer. His experience and knowledge was refreshing, I wish longo had more like him.

It was fast service and great customer service overall.

Noli is the best

Very good

Very kind and helpful. Will be doing business with Noli again

perfect services!

Alberto was friendly and helpful

Good service

Noli was so good and prompt. Very honest and transparent. Will go see him again