Everything went smoothly and professionally. Donovan kept me updated and was friendly and professional. I forgot to ask if I could get an oil change while they had my car. It would have been nice if that were flagged somehow on our account.
Thank you for taking care of the leak!
12/31/2021
David G. VERIFIED CUSTOMER
My car service was completed on time and discounts were applied to my service invoice. I was updated by text messages and phone calls about the service appointment.
12/31/2021
John B. VERIFIED CUSTOMER
Service was exceptional. Quick, easy and no hassle. My service advisor called when he said he was going to call and provided me with information as to what was performed on the vehicle, as well as the vehicle’s overall condition.
12/31/2021
Arezo M. VERIFIED CUSTOMER
Johan was very kind and accommodating. Communicative about the length of time the service would take. Very welcoming and eager to help.
12/31/2021
Edy L. VERIFIED CUSTOMER
Very helpful and good intention
12/31/2021
Miguel A. VERIFIED CUSTOMER
Great job
12/31/2021
Jiahwa W. VERIFIED CUSTOMER
Friendly, professional, efficient service.
12/31/2021
Marceen B. VERIFIED CUSTOMER
Johan ****always provides excellent service. This criticism does not reflect Mr. ****in any way. At my request, my service needs were handed over to Mr. ****after Ethan checked me in (Johan wasn’t there yet). I had a sensor light that needed a diagnostic test. Ethan said that he would personally call me with the results. He NEVER called me. I had a 1:30 appointment for routine servicing and a sensor light check and the car wasn’t done until 7:30 pm. Ethan didn’t call me or notify me about the car. Johan updated me, but Ethan didn’t tell him to notify me about the sensor. 6 hours without that update is ridiculous. After all that, they didn’t have sensors. This is the second time I had to deal with Ethan. His customer service was awful both times. I refuse to have him ‘help’ me even again.
12/31/2021
SHIRLEY S. VERIFIED CUSTOMER
Great service. Thanks!
12/31/2021
Lula E. VERIFIED CUSTOMER
Gevani was rude and mock me at the end of the conversation where I asked to speak to the service Manager.
I called Duran To get more information and was given no good explanation.
12/31/2021
Qun Sheng. VERIFIED CUSTOMER
Good service, good personality, very kind
12/31/2021
Mary A. VERIFIED CUSTOMER
Wednesday, 12/29/21, was not a good day. Appointment at 10:00am and was there until 4:00 for a basic oil change. Was informed at end of day brakes were at 1%, so had to return following day, 12/30/21. Bruce Herrera assured me car would be done in two in a half hours and he followed through as promised.
12/31/2021
Deborah D. VERIFIED CUSTOMER
Very nice, answered customers questions and responded professionally.
Thanks again Donovan!
12/31/2021
Dennis L. VERIFIED CUSTOMER
Provided exellent service
12/31/2021
Toni F. VERIFIED CUSTOMER
Thank you for all of your help, I really appreciate it. I understand the miscommunication was not your fault and you still made it right. Your communication was excellent. See you next time.
—Toni
12/31/2021
Maria A. VERIFIED CUSTOMER
Thank you for the suggestions and for honoring the coupon presented.
12/31/2021
YUEYI H. VERIFIED CUSTOMER
It took 6 hours with an appointment to get my car done. I dropped off at 12:30 and was told it would be ready by 5. At 3pm I got a message saying it's in good progress but I didn't get any call or notification afterwards. I went to cashier for status twice and finally got a call from Joseph at 6pm. It is taking way to long for a regular 35000 miles service.
12/31/2021
Irma A. VERIFIED CUSTOMER
Alejandro was courteous and explained options available.