he was great. he kept me informed as to the status of my cat. he relayed the mechanic’s suggestions. kept me informed and even had my car smogged as i asked and the paper work was o. my car and i had my tags within minutes of arriving on toyota campus
completely satisfied
12/18/2021
Helen C. VERIFIED CUSTOMER
Excellent service.
12/18/2021
Michael M. VERIFIED CUSTOMER
He was friendly, professional, and efficient.
12/18/2021
BRANDON A. VERIFIED CUSTOMER
I ONLY take my car to longo because of Mandi Davis's excellent service. She makes it so easy and convenient to get my service done. I am always greeted by a smiling face (even through the mask). Mandi always goes above and beyond to explain programs and services that Longo has to offer. She is very educated and a great resource when i have questions. By far Mandi Davis is the best Longo employee I have encountered with my history of services at Longo, and she definitely needs to be recognized for her hard work during these stressful times!
12/18/2021
Jessie G. VERIFIED CUSTOMER
Edward Duran was Very helpful and gave outstanding service!
12/18/2021
Richard P. VERIFIED CUSTOMER
He kept me informed — did a good job
12/18/2021
Roberta N. VERIFIED CUSTOMER
I’m completely satisfied with the customer service and the mechanical service- the car runs like new!
12/18/2021
Ellen T. VERIFIED CUSTOMER
I did not finished conversation with him, he just hang up phone on me bcuz I did not want to replace car battery from the dealer when I replied to him on the phone
It is kind of ride to hang up the phone without saying anything
12/18/2021
PAULO M. VERIFIED CUSTOMER
He explain & give us an update on what’s going on.
12/18/2021
Theodore Y. VERIFIED CUSTOMER
No issues. Got in line, checked in within a minute, work performed as expected.
12/18/2021
Tony L. VERIFIED CUSTOMER
Good
12/18/2021
Douglas E. VERIFIED CUSTOMER
Jessica facilitated the replacement of a damaged door lock (vandalism) by getting me an appointment asap. I couldn’t be happier.
12/18/2021
Alden H. VERIFIED CUSTOMER
helpful and polite
12/18/2021
Scott L. VERIFIED CUSTOMER
Jessica was amazing. Friendly and kind. Definitely taking customer service to a new level. Although we were unable to replicate the issue she still made it a great experience. Thank you Jessica!
12/18/2021
Cathy W. VERIFIED CUSTOMER
He quoted me $230 for the labor but it ended up $375.
Other than that, he was fine.
12/18/2021
Tao W. VERIFIED CUSTOMER
Danny Mata is great !
12/18/2021
PEIYI S. VERIFIED CUSTOMER
Very thorough- thank you!
12/18/2021
Maribel J. VERIFIED CUSTOMER
Sometimes tone and attitude reduces the experience for a customer even if everything else was OK. I recall when I purchased my last Toyota Care plan I was told there would be six services. In a not very helpful way I learned that I was wrong, it was only four. My experience today was just not what I have come to expect from Longo.
12/18/2021
Linda Q. VERIFIED CUSTOMER
He listened to my problems & solved them. I’m thankful for his expertise.