I give Paymon a 12 out of 10 stars. I was very discouraged that a 2.5 hr standard service turned into a 5 hour wait. If it's supposed to be 5 hr, let's set the espectation for 5 hr so I can plan my day around my car service.
8/13/2017
HOANG N. VERIFIED CUSTOMER
He's great :)
8/13/2017
Phyllis I. VERIFIED CUSTOMER
He was great, very helpful. Service was prompt.
8/13/2017
Walter H. VERIFIED CUSTOMER
I could not be happier with the service I received. He was most accomodating and answered every question I had. The service was done in less time than I had expected.
8/13/2017
SAHA S. VERIFIED CUSTOMER
I'm satisfied with James' service. He is a 10 out of 10 service consultant. However my car was not completely cleaned and had water marks all over! I know it's a service but it should be done properly if it's from Lexus that promises the best service.
8/13/2017
Nancy S. VERIFIED CUSTOMER
I really appreciated that Lexus took care of me when I did not
have an appointment. They took care of my
urgent problem as well as the routine
maintainable that was scheduled for later
this month. Thank you, Nancy S
8/13/2017
Cong T. VERIFIED CUSTOMER
I love the service
8/13/2017
Razelyn A. VERIFIED CUSTOMER
Ramsin is very helpful. I'm very satisfied thank you
8/13/2017
Crisal G. VERIFIED CUSTOMER
The traffic flow in and out the arrival area is quite prone to accident. Some drivers uses the right most lane with no arrow of which direction to go.
Overall service is good. James Luong is very responsive to customer request.
8/13/2017
Jeffrey S. VERIFIED CUSTOMER
James Luong always provides an excellent customer experience.
8/13/2017
Bruce S. VERIFIED CUSTOMER
Concerned that 90k service was done before but service consultant was going to perform again. Until I questioned.
8/13/2017
Paul A. VERIFIED CUSTOMER
Great service. Thanks
8/13/2017
Charles A. VERIFIED CUSTOMER
Tony was very helpful and explained things clearly.
8/12/2017
Giti E. VERIFIED CUSTOMER
Thank you for great service specially my sincere regards to Mr. Ramsin for his professional and and knowledge how to do his job to make customer satisfaction to the high level for the service provided by Lexus .
8/12/2017
Mahad A. VERIFIED CUSTOMER
It was great experience!!!!
8/12/2017
Deepak S. VERIFIED CUSTOMER
The service tech , David, was very professional, polite , and helpful. Very good experience.
8/12/2017
Claire C. VERIFIED CUSTOMER
The service is great at your place, that's why we own 4 of your vehicles.
8/12/2017
Howard L. VERIFIED CUSTOMER
Very knowledgeable and cared to ensure service was good.
8/12/2017
Hoang N. VERIFIED CUSTOMER
Justice Joshua was so helpful! Made me feel very welcomed during my visit.
8/12/2017
Marylynn S. VERIFIED CUSTOMER
Carlos is an huge asset to Steven Creek Lexus!
I am very pleased to have him as my "Go-To-Guy"!