The pain job quality was not satisfactorily completed. I wish it had been properly inspected prior. I now have to spend additional down time away from work to get this resolved. Definitely QA standards need improvement this should have been caught before I picked up and avoided me driving away only to have to return. Ugh what a hassle Lexus!
8/2/2017
SUSANA R. VERIFIED CUSTOMER
I had a very friendly and outstanding service.
8/1/2017
Sally S. VERIFIED CUSTOMER
My driver to and from my home was excellent.
8/1/2017
Mandy Y. VERIFIED CUSTOMER
Carlos provided great customer service. I like to work with him because of the ease of making an appointment, the attentiveness and follow-up from him. He also has lots of knowledge about cars.
8/1/2017
Poon F. VERIFIED CUSTOMER
James is always very helpful.
8/1/2017
Nelly N. VERIFIED CUSTOMER
very professional. diligent.
8/1/2017
Jose V. VERIFIED CUSTOMER
Exceptional customer service and follow up with my ES350
8/1/2017
Phat L. VERIFIED CUSTOMER
James was very informative and helpful for my service. He made my visit a success and a very satistifed experience with my service.
8/1/2017
Nancy C. VERIFIED CUSTOMER
All was great. Thanks.
8/1/2017
Caroline B. VERIFIED CUSTOMER
Frank gave us an excellent service and he's also very accommodating and friendly. We're always satisfied with the customer service we receive at Lexus
8/1/2017
Mikio I. VERIFIED CUSTOMER
Ok.
8/1/2017
JANELLE M. VERIFIED CUSTOMER
Thank you, Frank was very nice , explained everything !
8/1/2017
Cindy L. VERIFIED CUSTOMER
Awesome service.
8/1/2017
Sabrina P. VERIFIED CUSTOMER
The service provided to me was horrific! My car was kept by Lexus for over 3 weeks and NO ONE was calling to give me status. I had to call and leave messages which a lot of times went unanswered. I was very dissatisfied with the lack of service and the unresponsiveness of the service team.
7/31/2017
Marsha A. VERIFIED CUSTOMER
Deep was very professional and pleasant and listened well. I felt like I was in good hands. Thank you for the great service.
7/31/2017
Gene B. VERIFIED CUSTOMER
Josh was unprofessional during the visit. He blamed me for an unfavorable rating from a previous visit. He needs better training or anger management training to deal with customers properly. I talked to Monika about the issue and was given a card to contact Todd about his behavior. Will be emailing how the service went that day.
7/31/2017
LINDSEY G. VERIFIED CUSTOMER
Great service as always, and Deep made sure that I was taken care of quickly, and kept informed throughout. Also want to call out the staff at the front desk - they had my vehicle pulled up to the front while my young daughter and I stopped in the play area, as well as fetched the infant mirror I had forgotten in the loaner.
7/31/2017
Quang C. VERIFIED CUSTOMER
Great customer service
Put customer first
I experienced first hand
When i with him close out the service there are one tech come in interupting our conversation he kick the guy out with manner leave us time to close out the service than he help the tech after that
7/31/2017
Ray G. VERIFIED CUSTOMER
Your service drive seems a bit treacherous with vehicles heading towards each other on the same driveway. I was watching one car making a u turn coming very close to a concrete pillar in the service drive. I would highly recommend me Mr. Tang .