The new setup for service is physically dangerous as guests are subjected to physical danger and confusion as they try to navigate dropping off their cars and rentals. My car was hit by another vehicle while in service and I didn't discover the damage until I got home. Honesty???? Your employee who was responsible should have reported it. What else are you doing or not doing I should know about. The trust I have in you that was built up over the past 20 years is gone.
7/29/2017
Alexander L. VERIFIED CUSTOMER
He was very good at his job. The scheduling person forgot to reserve a loaner car and Ramsin immediately called for a rental car. We were not happy with the extra time it took to get a car, but he didn't hesitate to remedy the situation.
7/29/2017
CHERYL F. VERIFIED CUSTOMER
It's a pleasure working with Tony! Thanks Tony.
7/29/2017
BONNIE M. VERIFIED CUSTOMER
He did an excelllent job. We were very happy!!!!
7/29/2017
Chihung P. VERIFIED CUSTOMER
If the car inside can be fully cleaned not just vacuumed only,
it will be highly appreciated!
??
Victoria Pai
7/29/2017
Christina L. VERIFIED CUSTOMER
James is an excellent service advisor. He answered all my questions in a timely manner. 10/10 for James excellent service at Lexus Service Center!
7/29/2017
Michael R. VERIFIED CUSTOMER
Sherwin is a excellent service advisor.
7/29/2017
Jacqueline D. VERIFIED CUSTOMER
Marshall was fantastic, totally service oriented, not pushy, rather do it right than quick, which I appreciated.
Steve Vergano also caught something that someone else did not,
He's a great tech and I feel confident my car is well looked after when he is involved.
7/29/2017
Victor S. VERIFIED CUSTOMER
well done
7/29/2017
Robert M. VERIFIED CUSTOMER
Great service as usual.
7/29/2017
Barbara H. VERIFIED CUSTOMER
I had always used Al Posada and Carlos took over over for him. He gave me good service and agreed to the same discount tha Al and I had worked out. When he forgot to include it in the final bill he did so quickly and went over my bill and service check. I received a text when my car was ready. I prefer a phone call but sine all was good with the car I suppose that's ok.
7/29/2017
Craig B. VERIFIED CUSTOMER
The service was great, but the car wash left black, greasy steaks down my windshield and across my hood. I didn't notice the windshield until I was driving home and then I saw the hood when I got home. It took a bit of cleaning to remove them.
7/29/2017
Mark O. VERIFIED CUSTOMER
Frank is the best! Top-notch service, as always.
7/29/2017
THUONG T. VERIFIED CUSTOMER
Thank you so much for your service
7/29/2017
Stephanie I. VERIFIED CUSTOMER
Couldn't have gotten better service . Beyond satisfied.
7/29/2017
DAVE N. VERIFIED CUSTOMER
Service was completed on time. James Luong, the best service advisor.
7/29/2017
Ellen S. VERIFIED CUSTOMER
Deep kept us informed about the status of the work. In addition, we very much appreciate the attention and knowledge of Matt Esparza with our parricular issue. Good job for both. One issue I had however was the people who greeted us when we drove in. The ones taking the orders called us "Guys". We are not "Guys" but customers and expect to be greeted as such.
7/29/2017
DANH T. VERIFIED CUSTOMER
Frank provides excellent services
7/29/2017
Musan H. VERIFIED CUSTOMER
Josh, the service advisor was excellent. He greeted me and finished my paperwork in 5-10 min. That's a record speed from my 15 years of experience with Stevens Creek Lexus. My major complaint is with the loaner car service. I waited for over an hour for a loaner car and had to go to the service desk twice and escalated to Josh before I was give a loaner. I made the reservation several weeks ago, with the confirmation of a loaner car. I arrived on time for my appointment. Not sure why others had higher priority. That again was a record for me but a really bad one. You need to fix your process so you can deliver what you promised to your customers.
7/29/2017
Jay L. VERIFIED CUSTOMER
Justice presented himself in a very professional manner and keep me informed throughout the service and with a very pleasant attitude.
Keep up the good work justice