I like that I meet with my service tech right from the get go. Much more efficient use of my time!
7/13/2017
Janie B. VERIFIED CUSTOMER
Ramsin did the little things that count for me. I continue to keep him as my rep and drive the extra 15 miles to go to him/Lexus of Stevens Creek, I could easily go to Putnam in RWC that is much closer.
Thank you
7/13/2017
Dana R. VERIFIED CUSTOMER
I was told by the lady on the phone it would be a two hour service to replace one tire. I sat there for 3 hours waiting and went to check on the status (no one ever came by to update me). They had not even started on my car yet, so I took a loaner and left. This morning, I texted to check on status and it was still not done at 11am. In total it took 24 hours to replace one tire. I wish the proper expectations were set. I pay a premium to get the service done at the dealership, so I think proactive, acurrate coomunication and expectations are expected!
7/13/2017
May L. VERIFIED CUSTOMER
Waited over an hour and a half for a rental car. It was clarified later than my long wait was due to not having an appointment...that would have been understandable if I HADNT already made an appointment over the phone for my service. Maybe it's just me but wouldn't it be common sense to schedule me an appointment for both? I talked to several others who were upset about the wait time and most people didn't have an appointment which added to my frustration. In addition my rental car had tons of TRASH in it from the previous driver.
7/13/2017
Larry K. VERIFIED CUSTOMER
Tony is a great adviser taking the time to explain what is needed and why
7/13/2017
Giovanna O. VERIFIED CUSTOMER
Hi Marshall, when you get a chance this week, please remember to provide an estimate for the middle console lid. Thanks .
7/13/2017
Tan T. VERIFIED CUSTOMER
Good
7/13/2017
Janalie H. VERIFIED CUSTOMER
The process is very efficient and the waiting area-with snacks-is just great ????????
7/13/2017
Hung L. VERIFIED CUSTOMER
Second to none; excellent service
7/13/2017
Kenneth F. VERIFIED CUSTOMER
The car was ready on time and serviced well. Thank you
7/13/2017
KAREN D. VERIFIED CUSTOMER
He was helpful and professional.
7/13/2017
Darci A. VERIFIED CUSTOMER
Ramsin was great. He made my whole experience really great.
7/13/2017
James W. VERIFIED CUSTOMER
Once again Chet provided SUPERB customer service!
7/13/2017
Steven T. VERIFIED CUSTOMER
frank is the man, always a friendly attitude and welcoming vibe as well.
7/13/2017
York M. VERIFIED CUSTOMER
Excellent follow up service given by Gary, Thank You!
7/12/2017
Thomas J. VERIFIED CUSTOMER
It was a very pleasent experience.
7/12/2017
VIVIAN Y. VERIFIED CUSTOMER
Very good.
7/12/2017
Luan N. VERIFIED CUSTOMER
James Luong is the man of the job
7/12/2017
Edward F. VERIFIED CUSTOMER
Chet goes beyond expectations
7/12/2017
CHRISTOPHER F. VERIFIED CUSTOMER
Saini was very professional and helpful with all the work and paperwork