My car is cpo and I came in due to an alignment issue. I bought the car with 38000 miles and it only has about 50000 miles since purchased. It seems the issue with the alignment was present before which caused the two front tires to wear prematurely. This to me is not regular wear and tear as stated per the representative. The front brakes are worn thin and there is no way they should be worn out this quick since the time of purchase. Brakes do not wear out in a year and a half of driving. Overall I was given an abusrdely high quote which I felt should've been covered under the warranty.
6/29/2017
VIRGINIA M. VERIFIED CUSTOMER
Service is excellent
6/28/2017
SHAHEEN Z. VERIFIED CUSTOMER
Wonderful service by Carlos. Took a little longer than planned but overall very pleased
6/28/2017
Mauro D. VERIFIED CUSTOMER
I am very satisfied with the recently completed service of
my car which Gary is my service advisor.
6/28/2017
Ajay G. VERIFIED CUSTOMER
I am very happy and satisfied with Gary'. He helped get the service done quickly as I requested him. I had to go to doctor and needed the car.
Gary also explained services done on vehicle and other questions I had.
Thank you Gary
6/28/2017
Cynthia G. VERIFIED CUSTOMER
Great service as always!
6/28/2017
Karina D. VERIFIED CUSTOMER
Always very professional and helpful.
6/28/2017
Angela M. VERIFIED CUSTOMER
Paymon always goes the extra mile to provide superior excellent customer service. I have complete confidence in his recommendations for my vehicle.
6/28/2017
Lynn L. VERIFIED CUSTOMER
I am very please as alway with the staff, everyone is very efficient. Especially Alyssa for her outstanding support. Thank you Alyssa for taking care of my car.
6/28/2017
Jessica N. VERIFIED CUSTOMER
Very good
6/28/2017
HUAN T. VERIFIED CUSTOMER
Everyone is nice ! I like it
6/28/2017
Michael J. VERIFIED CUSTOMER
Best service experience I've ever had! Thank you Frank Moreno
6/28/2017
Tamara T. VERIFIED CUSTOMER
Marshall went above and beyond the call of duty for me. He was very helpful in trying to figure out whether I had a tire protection plan, so much so he called Lexus on my behalf and reviewed my glove box upon my request. He was patient and never showed any sign of annoyance or displeasure. He was not pushy and very straight forward. Great job!
6/28/2017
Carol A. VERIFIED CUSTOMER
Excellent like usual.
6/28/2017
Boris D. VERIFIED CUSTOMER
Everybody was very helpful: James, driver who picked me up to and from service station. I really appreciate how fast and professional team was.
6/28/2017
Vincent C. VERIFIED CUSTOMER
Alyssa was amazing. Remembered my name when I came back to pick up my car later. A++
6/28/2017
Tom H. VERIFIED CUSTOMER
Great guy!
6/28/2017
Judith M. VERIFIED CUSTOMER
Everything went very smooth
6/28/2017
Gaye D. VERIFIED CUSTOMER
Lexus did not meet the promise time of 1:00 pm and did not call. I called at 2:10 and left a message which was promptly returned letting me know my car was ready. Other than that it was great.