Lexus of Stevens Creek Auto Repair Service Center

Alyssa provided excellent customer service.

Alyssa has great customer service and does it with a smile! I'm always happy to see her! She deserves a gold star! Thank you! Gina S

Everything went smoothly.

I will always be asking for Paymon when I come back! He was incredible. Initially I was told he service would take about 2 hours and because he saw that I had my baby with me, he went to try and ask them to do it quicker, turns out I was there for less then an hour and a half! Love him!

They forgot to charge me for my oil change and called a day after to charge me over the phone. Other than that the service was fine. Very nice and helpful.

I came in with a nail in a tire & with my tires in need of replacement. I worked with both Carlos and Frank both of them I am very satisfied with. Bill BENEVENTO.

She is Really Accomodating to the Me & Give Updated to my Car what's for what's going on They need more Employee like Her I give her Highly Recommendation,Thank you

Frank Moreno was accommodating, very helpful and informative. He kept me informed on my vehicle. Listened to my questions and have me answers. He called me, emailed me and even included a photo of the damage to my tire. And ran all the options. He gives exceptional, white glove service. I wouldn't go to anyone else.

Did not call me to tell me my car was done or not

This is the first time I were waiting in the car with the engine on for about 1 hr and watch people behind me get serviced. I would perform to drop the car as soon as possible and then wait inside (as before).

I liked Carlos. We still need to connect on the inspection results ...

Carlos did a great job. Happy with the experience. Thanks for asking. One thing that has nothing to do with Carlos. Did not like having the cars coming in at the same door as cars going out. Too confusing. Arrows also shows yor're going the wrong way when leaving

Paymont is great. 5 stars

Thanks!????

Frank was very pleasant at our appointment. However, I am not completely satisfied with my experience due to the following reasons: 1. I wasn't offered a loaner vehicle because apparently I "didn't reserve one at the time of making the appointment." Well, I have been offered loaners in the past without having to ask for one. Also, the person who scheduled my appointment never asked if I wanted one. 2. With no loaner vehicles available, I was offered a shuttle with 20 minute wait time... it's not the best scenario but I was happy with the driver he was very courteous and polite. 3. Now come the worst part of this experience and what made this from an OK experience to a bad one. I was promised my car would be done by 3:30p. I needed to be home by 4pm for my young children so I thought 3:30p would give me just enough time to get home to relief my nanny. Come 3pm I finally hear from Frank via text saying most likely would be late. Then at 4p, the time I have to be home by, I finally get to talk to Frank and was told car is done and shuttle is on it's way and "if not already outside". I went outside my building and waited until almost 5pm for the shuttle to arrive. Then we were stuck in traffic for half an hour before arriving back at your office at 5:30p... Waited more for check out and out the door at 5:55p! I was home a couple hours late which cost me to pay my nanny extra. So to sum it up, I think you could improve the service experience by either increasing the amount of loaners, setting the right expectations, or lower your pricing. For a $300 oil change plus 35k small service I definitely expected more. Winnie

James luong was so helpful and knowledgeable. I give him 10

Excellent service!

Frank is awesome, he is the best! Thanks!

I received timely updates concerning the care of my vehicle. The results exceeded my expectations

Good service on a bad day. Thankful to own a Lexus and deal with a superb service group.