Very professional while being so friendly and taking the time with me. Something I think is so important with a service department.
6/6/2017
Hai L. VERIFIED CUSTOMER
Provided very good service & very helpful.
6/5/2017
Sneh C. VERIFIED CUSTOMER
Very happy with service, wait was a little long but great overall. Thanks
6/5/2017
Mary R. VERIFIED CUSTOMER
He was clear & helpful.
6/5/2017
Raymond C. VERIFIED CUSTOMER
First of all, I was a bit disappointed that our regular service advisor, Sherwin Tang was not available on the day I came. When I scheduled my appt., he was schedule to be there. I was not told he would be out that day.
I was not kept informed about the status of my car. There was a question about the brakes but I never got a call to let me know that they were fine. Estimated completion time was 4pm. I arrived back at 4pm and was told by Carlos he would check on my car but never came out to tell me the status. I finally went to ask him 40 minutes later when it would be done. He said it was done....I declined the car wash because I needed to leave and it still took another 20 minutes before I was able to leave the service center!
I have 3 lexus' that get serviced from this Center, in the future I will cancel my appts if Sherwin is not available!
6/5/2017
Ruth V. VERIFIED CUSTOMER
Customer service was great! Thank you for making it easy.
6/5/2017
Ernesto C. VERIFIED CUSTOMER
As always very helpful staff and service was excellent Joshua was very helpful
And arrange immediately a loaner for us that makes
Our weekend routine on schedule. As he promised we were
Notified of the current update as we were away from
The service place and call us one the car was done.
Thanks you r your prompt service
6/5/2017
JAMAR S. VERIFIED CUSTOMER
Alyssa was great!
6/5/2017
Lindsey I. VERIFIED CUSTOMER
Gagandeep Saini was very cordial and honored the continuous loyalty special.
6/5/2017
MAI THI. VERIFIED CUSTOMER
Very good service ????
6/5/2017
Anthony V. VERIFIED CUSTOMER
Excellent customer service!
6/5/2017
Tuo W. VERIFIED CUSTOMER
Great service!
6/5/2017
Francis N. VERIFIED CUSTOMER
Great customer service overall. Will surely book a loaner vehicle next appointment.
6/5/2017
Oanh P. VERIFIED CUSTOMER
I didn't get my car wash. I been told to wait for 45 more minutes to get the car wash but after waiting for 45 more minutes I didn't get it wash
6/5/2017
Sheryll S. VERIFIED CUSTOMER
James took very good of my needs, recommended my 5K checkup early so I wouldn't need to come back in st a later date, arranged for a loaner car and service was done on time. A very pleasant experience.
6/5/2017
Mark K. VERIFIED CUSTOMER
Alyssa is knowledgeable, polite and very customer focused. I felt like she treated me as she would a member of her family. She pays attention to all of the details big and small. Very pleased with my experience.
6/5/2017
Trung N. VERIFIED CUSTOMER
Great service. Nice loaner. Everyone was nice to deal with.
One thing (not related to Carlos): I told the representative on phone that I was new to the region but she didn't warn me about the fact that the service center and the main dealer were in 2 separate locations. She should had done that.
6/4/2017
Susan T. VERIFIED CUSTOMER
The service,the people, the snacks, the new loaner and the tank of gas were over the top. Thanks so much!
6/4/2017
Catherine E. VERIFIED CUSTOMER
Excellent service! I really appreciate Lexus service team making time today to replace my headlights!
6/4/2017
Albert H. VERIFIED CUSTOMER
Deeply appreciate the service provided from you today thank you for you're service, so much God bless you all????????????