Chet took the time to explain everything that was going to be done to the car. Very friendly.
5/19/2017
Ruth W. VERIFIED CUSTOMER
Tony has wonderful customer service very polite and went the extra mile to make sure that my car was finished on time and that I had a loner car all ready to go while I was waiting for my car he was awesome
5/19/2017
Kim Nguyen. VERIFIED CUSTOMER
I'm very happy for the service today, thank you very much.
5/19/2017
Marietta U. VERIFIED CUSTOMER
James Wong is good adviser!
5/19/2017
David M. VERIFIED CUSTOMER
James has always taken great care of my car. He is very responsive.
5/19/2017
SHARON LYNN. VERIFIED CUSTOMER
My experience was pleasant and stress free. I look forward to a continued partnership with Steven's Creek Lexus; in helping me to keep my Lexus operating as reliable as the day I purchased it.
Thank you Steven's Creek Team!
Regards, Sharon Dennis
5/19/2017
Thomas S. VERIFIED CUSTOMER
Carlos did a great job and my only complaint is the car wash. Maybe my expectations are too high. The car was not vacuumed very well, the cargo area not at all. Maybe it's just a quick outside wash and I will shut up.
5/19/2017
Chip S. VERIFIED CUSTOMER
Marshall was great but overall there is way to much emphasis on providing an experience versus speed and ease/ convenience
I also had to sign in 8 places on my bill- which is silky
5/19/2017
Jaime R. VERIFIED CUSTOMER
We used to have Al Posada as our advisor and when we heard that he left we were worried. But Chest felt the gap nicely. He is also excellent advisor and a very nice person.
5/19/2017
Levy G. VERIFIED CUSTOMER
I already replied. The service was Excellent! A full 10!
Levy G
5/19/2017
Donna A. VERIFIED CUSTOMER
Tony was great. I have not always been able to say that in recent past experiences. However tony made me feel well taken care of.
5/19/2017
Patricia M. VERIFIED CUSTOMER
Chester is wonderful! I always request him for my service representative. He is professional, thoughtful and provides excellent suggestions.
For example he knows I have quite a drive through the mountains to get home so he requested the maintenance guys to try and get done quickly so I wouldn't hit bad traffic. I really appreciate that consideration! One time I forgot my hiking poles in his office and he worked with a manager who lives near me to drop them off at my house!! Wow!! Chester and Lexus really give Platinum service!!
I really appreciate the attention to detail. Thanks Team! Pat Mucenieks
5/19/2017
Len F. VERIFIED CUSTOMER
Very good service all around......
Len
5/19/2017
Xiaojun H. VERIFIED CUSTOMER
Great service.
5/19/2017
William Y. VERIFIED CUSTOMER
Marshal Blank was very helpful did great job beautiful customer service and I know what that means because I'm in business & I feel the good service what it means
5/19/2017
Man W. VERIFIED CUSTOMER
Excellent job
5/19/2017
Sushama A. VERIFIED CUSTOMER
Very satisfied. Good service
5/19/2017
Julio N. VERIFIED CUSTOMER
Always great service here at Lexus of Stevens Creek
5/19/2017
Michael M. VERIFIED CUSTOMER
I arrived at my appointed time and was greeted immediately. Taken in and had everything written up and in my loaner vehicle within 30 mins. Was kept apprised of the status of the service throughout the day. No complaints at all.