Tony is excellent. He makes the service process seamless and easy. We always work with him. Vince galvin.
5/18/2017
Ruth V. VERIFIED CUSTOMER
Great service every time.
5/18/2017
Jigang C. VERIFIED CUSTOMER
My experience is good.
5/18/2017
Maria M. VERIFIED CUSTOMER
The new check-in procedure seems unorganized, and long. I sat in my car for 25 minutes. I arrived before my appointment, and my car was not taken in until 20 minutes after my assigned time. We have had Stevens Creek service our cars for at least 10 years, and this has been the most frustrating. When I asked how much longer I would have to wait, one of the attendants said I'd be waiting inside anyways. Well I prefer to wait inside rather than stuck in my car as if I was in a traffic jam. Some of us sit in our cars long enough during commutes,
25 minutes in the Lexus driveway is not comfortable. Upon picking up my car, the exit area was crammed with cars going out and coming in. An attendant had to move a car out of the way for me to exit, but not before another car zoomed in and parked sideways so I could squeeze out Not my idea of organized. If this system continues as is, we will rethink having our car serviced there. Marshall did a fine job, but the chaos outside is not the sophistcated image Lexus represents.
Maria M
5/18/2017
Dorine L. VERIFIED CUSTOMER
Will look for it.
5/18/2017
Daniel Y. VERIFIED CUSTOMER
Prompt professional service, thanks Tony!
5/18/2017
ELECTRA M. VERIFIED CUSTOMER
Chet was proactive in letting me know when the service started and ended as well as alerting me that I need new rear tires.
5/17/2017
Loi V. VERIFIED CUSTOMER
The staff did very good services
5/17/2017
Pamela D. VERIFIED CUSTOMER
Good guy, told us the truth.
5/17/2017
Burak O. VERIFIED CUSTOMER
I'm very happy with the level of service and follow up he has provided. I would recommend him to all customers
5/17/2017
Nish B. VERIFIED CUSTOMER
Took the time to understand my situation and did not raise any expectations to begin with but later took care of it.
5/17/2017
Nubia M. VERIFIED CUSTOMER
Excellent service, two thumbs up.
5/17/2017
Luice Y. VERIFIED CUSTOMER
Chet did a great job!
The driver Geary was good as usual!
5/17/2017
Suzanne T. VERIFIED CUSTOMER
Michael was incredibly helpful and very warm/welcoming. I was impressed with the service.
5/17/2017
Jorge R. VERIFIED CUSTOMER
Carlos provided awesome service.
5/17/2017
XIAO S. VERIFIED CUSTOMER
excellent service provided by Mr. Joshua
5/17/2017
Michelle S. VERIFIED CUSTOMER
I needed a great amount of help due to,loss of transmission, mental clarity, and emotional stress.
After three phone calls and a phone msg to service manager director I received an estimate that was more acceptable to an old disabled lady who has loved her old Lexus. Thank you. I needed the price ton Friday rather than Monday but it all worked out. Thanks