Mike is always cheerfull, always checking out what I really need. Not pushing for me to buy things and I really think he is one of the best sales rep at Lexus. Since Lexus IS a Japanese company. He shows integrity and humbleness and great customer care . Thank you
5/12/2017
Heidi H. VERIFIED CUSTOMER
Marshall was very professional & courteous.
I like the text updates.
5/12/2017
Vinny W. VERIFIED CUSTOMER
Pass seat was dirty with hand prints when I got my car back. Had to clean it up before I gave it to my wife. This is the 2nd time I had to clean up.1st time was the A pillar was dirty with hand print.
5/12/2017
ZUFALL G. VERIFIED CUSTOMER
Mike went the "extra" mile to help us get our car done in time for us to avoid the bad commute traffic going home.
5/12/2017
Bryan W. VERIFIED CUSTOMER
I dislike that he asked for a 10 rating from the survey before he even did anything. Not cool.
5/12/2017
Zherui L. VERIFIED CUSTOMER
Ramsin is very professional, went out of his way to explain to me in detail. Outstanding service! I also want to recognize Marshal who provided shuttle service. Overall, I had a great experience at Stevens Creek Lexus! You truly taking care of the customers as your main top priority! I will definitely recommend Stevens Creek Lexus to my family and friends!
5/12/2017
Srinivasan R. VERIFIED CUSTOMER
Great service!
5/12/2017
Margaret C. VERIFIED CUSTOMER
Wonderful and amazing service. I couldn't have been more satisfied. Thank you!
5/12/2017
Laura L. VERIFIED CUSTOMER
James Luong has always given me top notch service!! I trust him with all my servicing needs. I'm so impressed that my car is always vacuumed and washed every time. Best service ever!
5/12/2017
Can T. VERIFIED CUSTOMER
Honest, professional people.
Those are people I Can T
5/11/2017
Peter P. VERIFIED CUSTOMER
I've been going to James in 2012 and I've enjoyed every service visit with James. He's quick, thorough, considerate and easy to work with.
5/11/2017
Linda Y. VERIFIED CUSTOMER
I don't like the new area where we pick up our cars. Why make us sit outside when there is a beautiful waiting area inside? Also not good because traffic is going both ways.
My service representative was great.
5/11/2017
Wen J. VERIFIED CUSTOMER
I had to wait for a long time for the shuttle to drop me off at work in the morning, and the lady at the shuttle serice desk was not super friendly.
After I picked up my car and drove off, I realized that the car was not cleaned inside- the front dashboard and seats were pretty dusty. I had to clean the inside myself. I noticed that the inside was not clean almost every time after my car was serviced for some reason.
5/11/2017
ROSEMARIE H. VERIFIED CUSTOMER
Excellent service from Mr. Saini. He was able to provide a loaner car for me and get my car serviced within a few hours.
5/11/2017
MATTHEW M. VERIFIED CUSTOMER
It was my first time servicing my car. Everyone I spoke to was courteous and helpful. Thank you for taking the pain out of servicing my car!
5/11/2017
AJAY B. VERIFIED CUSTOMER
Great guys! Always helpful and prompt. Thank you Ramsin
5/11/2017
Theresa F. VERIFIED CUSTOMER
Every one was very nice and very helpful
5/11/2017
RANDY Q. VERIFIED CUSTOMER
Ramsin was patient, professional and provided excellent service.
5/11/2017
Jaiwei Y. VERIFIED CUSTOMER
Mile is very helpful!
5/11/2017
PHUONG L. VERIFIED CUSTOMER
James Luong is professional and very helpful. The only opportunity with Lexus overall is the cleaning services team...they really need to do a better job at cleaning the car. My car is still dirty and dusty.