Marshall was fantastic and helpful. Really went above and beyond to diagnose with the mechanics to solve the problem. Thank you so much.
5/10/2017
YUH-MING S. VERIFIED CUSTOMER
Very satisfied with the service, and Gary is very professional and polite, definitely one of the best service advisors I have met.
5/10/2017
Karen D. VERIFIED CUSTOMER
The car washing crew needs a way to be made
Aware of the customers who DONT want
Dressing on their tires. Thank you
5/10/2017
Suresh S. VERIFIED CUSTOMER
Really happy with problem description given.
5/10/2017
Raul P. VERIFIED CUSTOMER
Marshall Blank was very professional. He went above and beyond and kudos to Marshall for making my visit to Lexus Stevens Creek a very positive experience.
Outstanding Lexus experience and with no doubt the person to keep in mind when visiting Lexus.
5/10/2017
Cheryl O. VERIFIED CUSTOMER
Very friendly and helpful. Always makes my experience as you would expect from Lexus.
5/10/2017
Veera M. VERIFIED CUSTOMER
Serrvice & follow ups were on dot! Deep was very help in coordinating end to end service timeliness.
5/10/2017
Michael W. VERIFIED CUSTOMER
Heck yes! He was awesome, fantastic, wonderful, professional -- and all these fabulous expletives for a guy getting married in 3 days. Classy guy who represents Lexus well!
5/10/2017
PAUL V. VERIFIED CUSTOMER
Great job! Thank you guys
5/10/2017
JACK T. VERIFIED CUSTOMER
James is always my choice because he always provides his best service for my vehicle. As far as my concern James is the best service manager.
5/10/2017
Eric S. VERIFIED CUSTOMER
Great Service!
5/10/2017
MARTIN B. VERIFIED CUSTOMER
Carlos did a great job. Thank you.
5/10/2017
DENISE C. VERIFIED CUSTOMER
Car was dirty, and service took longer than anticipated.
I've had better service experience in the past ????
5/10/2017
Kathy S. VERIFIED CUSTOMER
Very satisfied. Carlos was the best in our setvice.
5/10/2017
MASSOUD A. VERIFIED CUSTOMER
I always made appointment with Mr. Todd Montillo. At making reservation I was informed he is no longer with Lexus. Mr. Gary Sheffield helped me for the first time. Gary was very helpful and friendly. He is a true professional and at the same time impressively well mannered. He explained everything clearly to me and accommodate me with a loner car since I had to go to work to San Mateo. Gary is a gentleman who I would like to go back to him for my future service appointments.
5/10/2017
Vanessa D. VERIFIED CUSTOMER
Frank was a great service consultant & Odie was an awesome shuttle driver. Both gentlemen really helped make the service experience pleasant!
5/10/2017
ROBIN W. VERIFIED CUSTOMER
Chet is great. Always very thorough, attentive and responsive.
5/10/2017
STACIE S. VERIFIED CUSTOMER
Chet is the best service advisor. I trust him and he is very responsive and does a great job of explaining the necessary work on my Lexus.
5/9/2017
Grace Z. VERIFIED CUSTOMER
Frank helped me out and explained carefully what to do with my car, he managed to update with me when to pickup my car and he even called after the car is done with the service. Very good customer service and I thank you for that.