Chet was great to work with at the service center. He paid attention to my comments about the car's performance and made sure I had all my questions answered.
5/5/2017
SHARI G. VERIFIED CUSTOMER
The new pick up process is terrible. Cystom r service sucked this time. Rude appointment desk. left in loaner car and ignored for 15 min. Worst experience I've had in 9 years.
5/5/2017
Thuy P. VERIFIED CUSTOMER
Really appreciate James help. He was vey nice, friendly and helpful. As i walk in, he recognized me right away and help me immediately. Very happy and satisfied, will definitely come back to him again.
5/5/2017
Sharon W. VERIFIED CUSTOMER
Al is the best my heart is broken!????
5/5/2017
BOB U. VERIFIED CUSTOMER
Paymon was fair and honest.
Thank you for working on my behalf!
5/5/2017
DEBORAH C. VERIFIED CUSTOMER
There was a mix up picking up my car. Apparently the keys were misplaced causing a delay of about 45 minutes.
5/5/2017
Farouk D. VERIFIED CUSTOMER
Really appreciate the exceptional service by Marshal and the team.
5/5/2017
Ngoc L. VERIFIED CUSTOMER
He was the best to work with! Made the experience fun and easy!
5/5/2017
Eun L. VERIFIED CUSTOMER
Your service is very much excellent. I felt very comfortable.
5/5/2017
Grant I. VERIFIED CUSTOMER
Frank always treats me well and very prompt.
5/5/2017
Brian H. VERIFIED CUSTOMER
Marshall is the best! Always great service and why I keep coming back.
5/5/2017
ANTHONY C. VERIFIED CUSTOMER
Excellent service and car ready when stated by Marshall.
5/5/2017
Frank F. VERIFIED CUSTOMER
Chester is very professional and patiently explained all the issues and provided updates throughout the process. I would like to thank him for the work and the excellent service he provided.
Frank
5/5/2017
Robert T. VERIFIED CUSTOMER
Excellent customer service from James Luong
5/5/2017
Jianzhong Y. VERIFIED CUSTOMER
Especially every time .
5/4/2017
Cecelia K. VERIFIED CUSTOMER
My service advisor gave me his business card and said
I could call if I had any questions. I called the office # shortly
after I arrived home. I thought of another question
During the lunch hour and I called the mobile # with both the original
Question as well as a new question. Sometime after 4:30pm
I sent a text message re if my car was going to be
ready. None of the inquiries were acknowledged.
The following morning I inquired if had received my 2 phone
messages and one text. He said yes he did but offered no explanation for ignoring them. Perhaps the business cards should not have all the phone numbers if they are useless.
5/4/2017
Ranjani C. VERIFIED CUSTOMER
I feel like the good old Lexus service is back !! I was quite disappointed the last couple of time. Very happy with Gagandeep Plan on seeing him for my future service appointments
5/4/2017
Catherine T. VERIFIED CUSTOMER
James is always accommodating & keeps us well informed of the status of the services needed. He provides excellent customer service and always with a smile ;)
5/4/2017
DAVID V. VERIFIED CUSTOMER
Al is outstanding!
5/4/2017
Joseph M. VERIFIED CUSTOMER
Mr. jushua , is very knowledgeable to the questions I asked and helped me to get my car as it was not yet in the pickup area.