Carlos Munoz is very courteous and provided excellent service.
5/3/2017
Juan M. VERIFIED CUSTOMER
He did a very good job!
5/3/2017
PRAVEEN A. VERIFIED CUSTOMER
It takes more than an hour to complete the drop off procedure and more than an hour to compete the pick up procedures. Not counting the actual service time, the hand off procedures themselves take 2 hours to the least. So the whole experience takes a lot of time and is a huge problem during weekdays. What makes things worse is the fact that there is only one location right off the crowded highway 101.
While I understand that you have certain procedures to make the customer feel special by inviting them into the service agent's cabin and all - what really helps for most of the folks who have office hours will be expedited experience.
That said, I am really happy with Sherwin and this is not a review of his excellent service, but my overall experience at your place.
5/3/2017
Barbara M. VERIFIED CUSTOMER
Chet was both attentive and professional. My husband and I are very satisfied with our recent service on our 2002 SC430
5/3/2017
Sondra J. VERIFIED CUSTOMER
Mike provided great service. Appreciate the promptness and the extras. Thank you Lexus!
5/3/2017
Rudolph T. VERIFIED CUSTOMER
Great service again
5/3/2017
John L. VERIFIED CUSTOMER
Service level beginning with Frank Moreno and final pick up was second to none! Happy we purchased a Lexus.
5/3/2017
Laura F. VERIFIED CUSTOMER
Liked the service. Didn't expect to have to wait 45 minutes with an appt scheduled
5/3/2017
Laura M. VERIFIED CUSTOMER
He was very helpful and kind. I would recommend him to anyone who needs service at Lexus.
5/3/2017
Dianne L. VERIFIED CUSTOMER
Frank was very knowledgeable and helpful
5/3/2017
LINH L. VERIFIED CUSTOMER
Very good
5/3/2017
Taishing W. VERIFIED CUSTOMER
Very satisfied!
5/3/2017
Aman G. VERIFIED CUSTOMER
Ramsin in provided prompt and courteous service. He answers all my questions and satisfied my car service needs.
Thanks,
Aman
5/3/2017
Dennis C. VERIFIED CUSTOMER
My only thought is that I did not understand you had accomplished my 5,000 service when I brought the car in for a flat tire at less than 2,000 miles.
5/3/2017
Andrey Z. VERIFIED CUSTOMER
Still waiting replacement for
rear bumper tow hook cover.
5/3/2017
Linda L. VERIFIED CUSTOMER
Always courteous and knowledgeable. James let me know the status of my car during the day which was truly appreciated