The experience with recent service is meeting my expectation. The detailed information and great curtesy received makes the trip more enjoyable. Overall, the service department and Sherwin is doing a great job!
5/1/2017
Viet N. VERIFIED CUSTOMER
Andrew is very courteous and helpful, but it took three hours for an oil change and tire rotation. That was too long. The service department needs to find a way to get customers in and out quicker.
I will give the service department another chance. If it takes three hours the next time, I will find another place to get my car serviced.
5/1/2017
Rachael L. VERIFIED CUSTOMER
Frank,
Thank you so much for your wonderful service and being so accommodating Really appreciated you going the extra mile.
Rachael
5/1/2017
JEAN G. VERIFIED CUSTOMER
Please let me know why I wasn't offered the discount that you had offered via email. I think I qualified for 20. Also, have no clue why I can't get my car back in a couple hours if routine maintenance and I arrive before 7am. It cost me more than an hour of extra commute time. Thank you. JEAN G
5/1/2017
Mike W. VERIFIED CUSTOMER
Al makes us extremely comfortable using Lexus Service.
5/1/2017
Kenny D. VERIFIED CUSTOMER
Very nice and professional.
5/1/2017
Vathana T. VERIFIED CUSTOMER
Text updates were informative
5/1/2017
Ching T. VERIFIED CUSTOMER
Good job done
5/1/2017
AHMER B. VERIFIED CUSTOMER
Wait took over an hour to just drop the car but besides that I am satisfied.
4/30/2017
James L. VERIFIED CUSTOMER
Sherwin was professional, courteous and friendly. He did an excellent job.
4/30/2017
Mary D. VERIFIED CUSTOMER
Took cared of me right away. He answered all my questions with pleasantly and in a respectful manner.
4/30/2017
Ashish K. VERIFIED CUSTOMER
Loved the service experience. Chester is a great asset.
4/30/2017
Jong L. VERIFIED CUSTOMER
Good
4/30/2017
JODY H. VERIFIED CUSTOMER
Keep moving forward
4/30/2017
KIM HOANG. VERIFIED CUSTOMER
Very good service, we are happy to have you with us!
4/30/2017
ROSEMARIE T. VERIFIED CUSTOMER
Excellent job Ramsin!
4/30/2017
Rita B. VERIFIED CUSTOMER
He was very helpful and kept us posted as work progressed. He gave me some good advice about service I need and I will call for an appointment.
4/30/2017
Joseph B. VERIFIED CUSTOMER
Had to wait a lot and there's no loaner car, shuttle service delayed a lots
Not satisfied
4/30/2017
Julius C. VERIFIED CUSTOMER
Keep up the great work, Frank!
4/30/2017
Donna M. VERIFIED CUSTOMER
Frank was great. Kept me informed while my car was being serviced.