Thanks for great service as usual from Carlos Munoz and Tommy Luong.
4/17/2021
AI-LIEN L. VERIFIED CUSTOMER
To Samson and his manager:
Samson was incredibly attentive, prompt to my needs/request, professional, kind, and knowledgeable. The car is new to me and I have not gotten used to many of the features in the vehicle; Samson was kind enough to offer to give me a quick and thorough run through of the features of my car, despite how busy his schedule was. I never knew how many features my car had until after it was explained and now I love my Lexus even more! Samson is a true asset to the Service Department and I’m lucky he was assigned to me. Thank you for doing such a great job!
Also, in general, I appreciate the “extra mile” with the car wash, inspection, fluid top off and gas tank fill up. All associates I interacted with were very professional, and engaged in superior hygienic practices during COVID.
Ai-Lien
4/17/2021
STEVE M. VERIFIED CUSTOMER
Thumbs up
4/17/2021
Hanna P. VERIFIED CUSTOMER
Making appointment process was efficient and easy. I was surprised by how soon I was able to get an appointment with a loaner car. I appreciated the complimentary loaner since it saved me the hassle of renting another car or arranging rides. It was very convenient, and it also saved me money as well. Also, best of all, my service advisor Ramsin was very professional, helpful, and courteous. He kept me updated by sending me texts and also by follow up calls. I felt like I was in good hands when I was told that service department wanted to keep the car a little longer so that they can do test drives to make sure everything is OK before releasing the car to me. I am very happy with the service I received from Stevens Creek Lexus. Thank you.
4/17/2021
Linda S. VERIFIED CUSTOMER
Samson - you are the best!!! We’ll definitely ask for you the next time the car needs a tune up!!
4/17/2021
Thinh N. VERIFIED CUSTOMER
Excellent
4/17/2021
Ronald F. VERIFIED CUSTOMER
Outstanding service as always! It’s wonderful having a service rep like Michael!
Thank you!
Tina and Ron Fredianelli
4/17/2021
Rita P. VERIFIED CUSTOMER
Randy is the best he goes that extra mile for his customers
4/17/2021
Rafael Z. VERIFIED CUSTOMER
Thank you for the prompt service and follow up.
4/17/2021
KEVIN G. VERIFIED CUSTOMER
Great job Randy. You airways give us great service.
4/17/2021
Rita L. VERIFIED CUSTOMER
Good service
4/17/2021
John L. VERIFIED CUSTOMER
Mr Deep, It was nice working with you. Your were very knowledgeable will my car and very professional. Thank you
4/17/2021
Josephine L. VERIFIED CUSTOMER
Great service
4/17/2021
Michael W. VERIFIED CUSTOMER
Please know that Carlos Munoz was absolute fantastic! He came to my car right away with a friendly smile. Asked how I was doing and how he could help. He did what he needed to do and gave good directions on where to go to get my loaner. When I was at home he texted me with a progress report He texted later to tell me the work was done. I came back and got my car. Carlos was great in very imaginable way.
4/17/2021
Ravishankar A. VERIFIED CUSTOMER
Very welcoming service! Mike you told me all I needed to know about the service and also that I have one more free left. Will make a note on my calendar
Once again, thanks. Car is running smoothly now
4/17/2021
Sepehr M. VERIFIED CUSTOMER
I am very happy from services of my car
, and the people who take car of me.