Sherwin was very helpful and provided great customer service!
4/14/2017
I Hung. VERIFIED CUSTOMER
Mr. Marshall always provides the best service.
Thank you very much.
4/14/2017
Kenneth F. VERIFIED CUSTOMER
Sure do enjoy our car, and appreciate such a great
facility and staff. Thank you!
4/14/2017
Michael O. VERIFIED CUSTOMER
I brought my new RX (I've had it 3 weeks) to have some damage to
The upholstery repaired that occurred from me bringing it in for tinting and cilajet service. When I picked up my car it was not cleaned- I didn't mind the exterior b/c it was raining but the interior could've been at least vacuumed/wiped. I have committed to spending a lot of money on a new Lexus. I had to take time out of 2 days to drive to the service department. I figure the least that could be done would be to clean the car
4/14/2017
Erika M. VERIFIED CUSTOMER
Chet us outstanding and exceeds all of our expectations !!
The drivers are terrific too and reception girls are all great!
4/14/2017
Carlo V. VERIFIED CUSTOMER
Paymon delivered good service. He kept me informed and promptly notified me when my wife's car was ready. He was also very professional. I'm sure he will do well at Lexus Stevens creek.
4/14/2017
Annan C. VERIFIED CUSTOMER
The issue was promptly fixed by the Lexus Service????!
4/14/2017
Jennifer R. VERIFIED CUSTOMER
Carlos was wonderful! Great customer service and had my car completed in no time. I was extremely satisfied.
Thank you
4/14/2017
RONALD P. VERIFIED CUSTOMER
Mike is always a pleasure to work with.
4/14/2017
Harendra S. VERIFIED CUSTOMER
Very good detail inspiration by Gagandeep Sini.
Explain properly
4/14/2017
Mike T. VERIFIED CUSTOMER
Exellent
4/14/2017
ROMEO V. VERIFIED CUSTOMER
James Loung is very professional handling his customer and I really commend for what he's doing and all the employees there as well. Thanks again for the good service Lexus is number one
4/14/2017
SHIGERU I. VERIFIED CUSTOMER
Gary was courteous, helpful and effective. Thank you!
4/14/2017
Joanna R. VERIFIED CUSTOMER
Deep was fantastic ! I plan to drop off my 430 to have the suggested work done . Very pleased with the customer service as alaways
Thank you
Joanna R
4/14/2017
Terry H. VERIFIED CUSTOMER
Al Is always great!
4/14/2017
Tony C. VERIFIED CUSTOMER
Very good job.
4/14/2017
WAYNE A. VERIFIED CUSTOMER
The technology on today's cars is top notch, but because I am a "on-off-and-volume" type, sometimes it is frustrating to try to use the computer-based features for my new Lexus. I appreciate that you have someone available who can answer questions, but I think you should always have more them. Matt (who explained some features) was very helpful.
4/14/2017
Trung H. VERIFIED CUSTOMER
Thank you for the job well done ????
4/14/2017
ROSANNA L. VERIFIED CUSTOMER
I already informed Tony that he needed to check in more frequently with the customer. Monica had quoted me 1.5 hours and then Tony told me they'll get my car in to check tire pressure and see if there were any issues right away , even though they take their lunch etc etc. Then I waited almost 2 hours, in which I had to go myself to his office to ask within the hour what was going on. he said he'll let me know... he never did. two hours pass then I'm getting upset. that's when I said I needed a loaner car since I have errands to run. lack of communication. needs improvement on that. texting me doesn't help.