Service is always impeccable and way above par!! From the front valet outside to the front desk and you come and go it's amazing!! Then the service reps are outstanding - Mike making the experience very satisfying and informative! Many thanks !!
4/1/2017
Hai L. VERIFIED CUSTOMER
Very helpful & friendly.
4/1/2017
Sally R. VERIFIED CUSTOMER
Happy to cooperate. Without his persistence, I doubt if my car would ever feel dependenable .again. K Sally R
4/1/2017
Denelle M. VERIFIED CUSTOMER
Katie understood my concerns and very customer oriented advisor. She takes care of her customer. I want to commend her n thank her for a satisfactory job. More power to Lexus company.
4/1/2017
Roxanna Z. VERIFIED CUSTOMER
It seems ridiculous that you make me wait to see a service person to be told it will be a couple of hours then finally get my car back after almost 3 hours and it's covered with water spots and dirty windows
4/1/2017
George L. VERIFIED CUSTOMER
Excellent service. Great communication. Mr. Posada took care of every detail. I couldn't be happier with the service at Lexus Stevens Creek. Matt Esparza also very helpful in arranging my vehicle tow and initiating service. Both gentlemen were very professional and helpful.
4/1/2017
Karla E. VERIFIED CUSTOMER
I could not ask for a better service person to work with then Marshal Blank. He is smart, trustworthy and handsome. If we were single and I was 35 years younger I would marry him. Marshal should be given a raise because he is that good! Thank you for employing such a wonderful person! ????????????
Karla E
4/1/2017
Nova R. VERIFIED CUSTOMER
Everyone was very nice and helpful. Everything went smoothly.
4/1/2017
Manuela G. VERIFIED CUSTOMER
Andrew is always attentive & provides the best customer experience
4/1/2017
Linda M. VERIFIED CUSTOMER
Andrew always makes sure the job gets done and the customer is satisfied. Happy to complete a survey to positively acknowledge his service.
4/1/2017
Kristi N. VERIFIED CUSTOMER
Very professional. Great service. Upfront about everything. Pleasant to work with.
4/1/2017
Pradeep D. VERIFIED CUSTOMER
Great service
4/1/2017
SCOTT K. VERIFIED CUSTOMER
Great Experience!!!
4/1/2017
Charles M. VERIFIED CUSTOMER
The service was excellent by my service writer. He kept in touch with updates and the car was ready when promised. I had my 2017 RX 350 serviced 2 weeks earlier and had the same excellent service
4/1/2017
Rodney D. VERIFIED CUSTOMER
the service and the service professional were very good.
4/1/2017
Francis H. VERIFIED CUSTOMER
My only complaint is that Sherwin didn't tell me the warranty terms for the new windshield like he said he would. I also forgot to remind him...
4/1/2017
John C. VERIFIED CUSTOMER
Excellent and courteous service
4/1/2017
Robert L. VERIFIED CUSTOMER
A gentleman, knowledgeable, detail orientated, committed to doing an outstanding service to his customer base. A definite asset to Lexus.
Outstanding for sure. I look forward to my next visit!!
Oh yes, the snacks I look forward to also.
4/1/2017
JANOMI L. VERIFIED CUSTOMER
Everything is good
4/1/2017
DAWN M. VERIFIED CUSTOMER
Did not get a car wash brcause the car wash was broke