Samson was great
The service team was efficient; Samson consistently kept me informed of progress on the service of my car. I was a bit
disappointed in the oversight by the actual work done on the car. Some hoses were not fully tightened and checked after the fuel pump recall service; check engine light turned on just as I arrived home. Second visit was the charm. No games, no passing the buck in admitting the cause. It does shake one's confidence a bit when am oversight leads to more hours lost on bringing the vehicle back. Nevertheless, I am grateful for the work and impressed with Samson's high-touch attention.
8/1/2021
Malathi P. VERIFIED CUSTOMER
Having five year advance maintenance contract, it is vey disheartening to see that car is not cleaned properly in spite of taliknin to you . Outside of this no complaints. Trunk of the car was not cleaned at all . Near the right side front door, there is a small patch of bird’s poop that is showing up even now. That shows how good the car is cleaned. Please look into this issue next time at leas
Thanks
8/1/2021
David C. VERIFIED CUSTOMER
It was a perfect example of great service.
Thank you!
8/1/2021
Philip Y. VERIFIED CUSTOMER
Thank you, everything was perfect
8/1/2021
Yuzhang H. VERIFIED CUSTOMER
Thank you Samson for helping with the service today!
8/1/2021
Doug B. VERIFIED CUSTOMER
Deep was very professional and courteous.
8/1/2021
Vivian L. VERIFIED CUSTOMER
Excellent service, and price was very reasonable. My advisor Samson was great - professional, courteous, patient, and detail oriented, and he explained everything clearly. The staffs were all very nice and helpful.
8/1/2021
Josephine D. VERIFIED CUSTOMER
Thank you so much. It was a pleasant visit.
8/1/2021
Leslie A. VERIFIED CUSTOMER
Excellent interaction with Mike Babcock.
A lot of work done in one day.
8/1/2021
Kevin F. VERIFIED CUSTOMER
Sophia was everything I could ask for in a Service Advisor. She was polite, friendly and respectful. She made sure that my car service addressed the issues I had observed.
8/1/2021
Rowena C. VERIFIED CUSTOMER
Thank you for fast service Sophia!!
8/1/2021
RAMESH S. VERIFIED CUSTOMER
Very good
8/1/2021
Tiffany L. VERIFIED CUSTOMER
I love the service process, (fast and convience) and eveyone there was nice and friendly. Thank you!
8/1/2021
Tony A. VERIFIED CUSTOMER
Minh was great
8/1/2021
Hai N. VERIFIED CUSTOMER
I happy with Lexus service, my advisor is Michael
8/1/2021
Joanne N. VERIFIED CUSTOMER
Helpfull
8/1/2021
Ken N. VERIFIED CUSTOMER
As always my check ins was very fast got what I was scheduled for thank you.
8/1/2021
Norman A. VERIFIED CUSTOMER
Hi Deep thanks again for solving the noise problem. I feel a lot better now that it’s been fixed. As always, thanks for the great experoence.
8/1/2021
Rohollah A. VERIFIED CUSTOMER
Hi Ramsin,
Thank you very much for your help today. I'll complete the survey as well.
Cheers