Hi Michael:
My car was ready to go at 9:35, far ahead of expected time.
I waited out front as requested until 9:50. You appeared busy
But I told you I was still waiting. You said you would track it down
But I never heard back. At approximately 10:05 I went back inside and told the lady at check out that I have been waiting for my car for half an hour. She did
Some checking I was told the wrong number was written on the key tag.
We are all human and errors happen. In the end, my car was found and I
Jokingly mentioned to the lady that this event might be
Worth a complimentary oil change. She laughed and said “good point”. I
Drove away at 10:00.
6/5/2021
Katie L. VERIFIED CUSTOMER
Excellent
6/5/2021
UMA N. VERIFIED CUSTOMER
Very professional service experience
Thank you Lexus and Samson
6/5/2021
Capitol Subaru. VERIFIED CUSTOMER
Great customer service
6/5/2021
John K. VERIFIED CUSTOMER
Hi Hes. Thank you for your excellent customer service. Looking forward to seeing you again on my next scheduled maintenance. John.
6/5/2021
KATHY S. VERIFIED CUSTOMER
Just out of curiosity how much is the Lexus
The loaner I was given run ? Suv 2020.
6/5/2021
Kathy N. VERIFIED CUSTOMER
Thank You!!!
6/5/2021
ANNEMARIE D. VERIFIED CUSTOMER
Randy was excellent as usual. Randy accommodated me without an appointment as I had a flat tire, and he also informed me about a maintenance package. He communicated effectively and fit in a tire patch and my 15k maintenance into a few hours, which i greatly appreciate because I had to work today. I will continue to work with Randy for all my Lexus servicing needs.
6/5/2021
Baik H. VERIFIED CUSTOMER
Deep was so kind and knowledgeable. It was a great experience!
6/5/2021
Susan G. VERIFIED CUSTOMER
Thank You Michael for your assistance in making things smooth and efficient.
6/4/2021
MICHAEL Y. VERIFIED CUSTOMER
Sure… will do.
6/4/2021
RENE A. VERIFIED CUSTOMER
My experience with my advisor Ramsin was great, he was polite and skillful as and advisor to mi. Keep the good work Stevens Creek Service Dep.!!
Rene
6/4/2021
JASMINE C. VERIFIED CUSTOMER
Samson was wonderful. He has been one of the best advisors I’ve worked with! He’s very helpful and answered all my questions clearly and thoroughly . Thank you.
6/4/2021
Karma D. VERIFIED CUSTOMER
I always get the best service here and wouldn’t bring my vehicle anywhere else
6/4/2021
Emilie H. VERIFIED CUSTOMER
Thank you Randy Solomon for such awesome service and professional
Emilie H