Sophia was very professional to dealt with. She rendered a good feedback without second thought. I would like her to assist me on my next car service. She deserve 5 star. Thank you for everything Sophia!
5/25/2021
Mohan N. VERIFIED CUSTOMER
Very efficient and courteous.
5/25/2021
DIANA P. VERIFIED CUSTOMER
Thanks for the great service, Tommy!
5/25/2021
TAM L. VERIFIED CUSTOMER
Thank you
5/25/2021
Johnathan T. VERIFIED CUSTOMER
Hi Carlos, I'm so disappointed in you and Lexus right now. I wanted to wait a week before replying to this. Just to make sure my tire is still holding air. So far so good and all it took was to take the tire off the rim and put it back on, $20 bucks. The Rim is not bent as you proclaimed and the tire is still good. The shop I took it to repair the "bent rim" confirmed what I have been saying. So my advice to you is to not argue with your customers and listen to them. This could have all been avoided if you and your team did what I suggested in the first place and take off the tire and check it. You almost got me to buy a new rim for almost $900.00 bucks!?! And I contiplated buying a new set of rims. that would have cost me well over $3k! That's unacceptable, I have been coming to Lexus for 6 years now and this event will have me question everyone at Lexus working on my car. I still plan on coming back to Lexus for maintenance, because one bad incident doesn't reflect all the other good thing done here. I really hope you and your team learn from this. I'm sure you're a good Service Rep but you totally dropped the ball this time.
5/24/2021
Tran V. VERIFIED CUSTOMER
Quick and efficient service.
5/24/2021
Ruth E. VERIFIED CUSTOMER
Great servi e as usual
5/24/2021
Kun Z. VERIFIED CUSTOMER
The car's wind noise problem has not been fixed at all after the two service appointments
My car's seals for the roof & windshields are definitely compromised. Its problems were NOT properly & professionally fixed via the recent two repair services under my vehicle's warranty. The noise is getting worse/louder/sharper whenever the speed is over 70 MPH. Attached please find the noise recording collected after the last repair.
5/24/2021
Adeeba H. VERIFIED CUSTOMER
Thank you Sophia for an awesome service . Adeeba
5/24/2021
Maryanne N. VERIFIED CUSTOMER
Thank you Mike for carefully listening to my concerns about my vehicle and doing a thorough job.
5/23/2021
Valgalahad Z. VERIFIED CUSTOMER
Thank you for great service and I look forward to working with you in the future when the time comes. I cannot thank you enough for being organized and timely throughout the entire ZLZ process. It speaks volumes about Lexus as a company and the flawless execution by the Lexus Of Stevens Creek Service team has made a strong impression on me. I will share my experience with friends and family and want to reassure you that i will be a Lexus customer for life.
5/23/2021
SUNUK P. VERIFIED CUSTOMER
I enjoy working with Paymon. Always efficient, courteous, and professional. I’d recommend him to anyone. Thank you.
5/23/2021
ROSA P. VERIFIED CUSTOMER
Satisfied customer thank u for your help Minh....
5/23/2021
Michael R. VERIFIED CUSTOMER
Quick, easy, and very helpful.
5/23/2021
Gary B. VERIFIED CUSTOMER
I didn’t discover until I got home that my driver side door panel couldn’t roll down any of the other windows in the car. A fuse may have been shorted in the new battery install.
5/23/2021
Hanh N. VERIFIED CUSTOMER
Hi ramsin. You were great help. I do have an issue to report. Someone from Lexus ate a candy bar in m6 car and left a chocolate and caramel streak on my dashboard. This was pretty disappoint8ng to see.
Hanh N
5/23/2021
Andrea P. VERIFIED CUSTOMER
The whole process was very pleasant and efficient. My service consultant was knowledgeable and helpful to get done what I needed to get done plus answered all my questions. Great experience thanks
5/23/2021
Linda S. VERIFIED CUSTOMER
The service was fine, and quicker than I expected. I understood my car would be cleaned, but when I got it back my rear window was barely wiped...a lot of it wasn't even touched. Made me feel my car was just a part of an assembly line, and I expected more from Lexus.