Deep and the whole Lexus team did a great job
As usual!!!!
Matt Davis
5/18/2021
Jennette M. VERIFIED CUSTOMER
Minh was prompt and professional. It was a pleasure working with him.
5/18/2021
Wayne K. VERIFIED CUSTOMER
Great fast service.
5/18/2021
Catherine L. VERIFIED CUSTOMER
Great service!
5/18/2021
Michelle T. VERIFIED CUSTOMER
Great job! Thank you!
5/17/2021
RAMANAPATHY V. VERIFIED CUSTOMER
The computer systems must be corrected to show the correct Active status of my prepaid service contract. It is correctly “Active” on one system but incorrect on another. This has never happened before. Mike Babcock had to personally call in to Lexus Finance to correct/validate my prepaid service. There are at least 3 more services available to reach the final at 60000 miles prepaid service. Please fix it so my next service is smooth. I chose Lexus service because of the excellent service quality. I’d like to keep it that way. Thank you.
5/17/2021
SOPHEAP L. VERIFIED CUSTOMER
Thank you so much for good take care from Lexus company
5/17/2021
Elizabeth D. VERIFIED CUSTOMER
Hello Samson,
Thank you for reaching out. I had heard from my dentist who has a Lexus, that Stevens creek Service included vacuum, wash and gas-up.
My Lexus was returned to me almost empty!
Can you fix this?
Thank you
5/17/2021
Elaine G. VERIFIED CUSTOMER
Very friendly, great service! Kept me updated/informed on the progress of my car.
5/17/2021
Milton W. VERIFIED CUSTOMER
Mike is always great and very helpful and attentive.
5/17/2021
Dean I. VERIFIED CUSTOMER
Ramsin was excellent in making sure I was pleased with the service - and it is always great!
5/17/2021
Vladimir T. VERIFIED CUSTOMER
Thank you!
5/17/2021
HUNG P. VERIFIED CUSTOMER
Hi Deep,
Thank you for your follow up. You're very dedicated to the job. I and my wife very much appreciated your kindness and professionalism. All I can tell you are trying at great length to serve us well.
Have a nice weekend. Hung
5/17/2021
Ismael T. VERIFIED CUSTOMER
Thank you for servicing my car. I appreciate the loaner service as well but I will not be going back to your location again. I live in Watsonville CA, it is about 55-60 miles to your location. I understand your policy states that you allow 50 miles per day. I picked up the car Friday, drove home. Saturday drive to your location to drop it back off. It is indeed considered 2 days of having the car. Yet I was charged for 75 extra miles on my card. I don't believe that is fair. The first time I used your service in November I was not charged. I drove the car 125 miles from Friday to Saturday, which is reasonable driving from Stevens creek, to Watsonville ca and back to Stevens creek. If anything I exceeded 25miles not what I was charged for 75 miles. Thank you for your time.
5/17/2021
Ngoc T. VERIFIED CUSTOMER
Great services
5/17/2021
Thao D. VERIFIED CUSTOMER
Hi Minh. We are extremely satisfy with the service you provide. Would like to said many thanks and hope Lexus would hirer more people with knowledge and excellent customer service like you
5/17/2021
Didier L. VERIFIED CUSTOMER
Great service as usual
5/16/2021
Julie F. VERIFIED CUSTOMER
Michael
Thank you for your professional, prompt and courteous attentions to our needs. We had a horrific experience, and coming to a Lexus dealership was an oasis. You had us in and out sooner than we had anticipated, you did a great job! This is our 6th Lexus and are waiting for our 7th later this month. We love Lexus cars and service! Thank you again????????