Daniel was great! He was personable and relaxed and always had a smile. He went out of his way to help me in a crunch. I really appreciated the extra effort and his great attitude.
Thank you,
Susan
3/22/2017
Samuel M. VERIFIED CUSTOMER
Paid 190 for detail of car in and out carpets still dirty will ever get detail again
3/22/2017
Lauren D. VERIFIED CUSTOMER
John Chang is the best ever! Bummed that I'll be moving out of state in May, because I know it'll be difficult to find another like him. So knowledgeable, patient with all my questions, and always great professionalism. Thanks, Longo!
3/22/2017
Paul C. VERIFIED CUSTOMER
Excellent service.
3/22/2017
Roberto C. VERIFIED CUSTOMER
He's a great and he goes above and beyond to make sure my car it's running the way suppose to run.
3/22/2017
Yvette B. VERIFIED CUSTOMER
Kind, professional staff. Keep up the good work.
3/22/2017
Leticia L. VERIFIED CUSTOMER
He is the best! I totally appreciate his level of professioanlism and his quick response to my calls and emails.
3/22/2017
Mark W. VERIFIED CUSTOMER
We didn't feel the representative that helped us was accommodating, she was not cordial really in helping us, we felt belittled and we felt that our previous relations meant nothing. She is the least personable representative we had encountered. We have loyal to Longo knowing that with every service they will take care or at least give our car a TLC but this time not even vacuumed or washed.
3/22/2017
Michael P. VERIFIED CUSTOMER
Please find a way to bottle the "new Lexus" car smell so that it can be used when cars come for detailing. Thank you Longo and thanks David!!
3/22/2017
XIA H. VERIFIED CUSTOMER
Thanks !
3/22/2017
PATRICIA D. VERIFIED CUSTOMER
Jennifer was completely professional. Great customer service.
3/22/2017
Phung P. VERIFIED CUSTOMER
Julien is very professional.
3/22/2017
Sage S. VERIFIED CUSTOMER
Great service
3/22/2017
RENEE F. VERIFIED CUSTOMER
David was great. Friendly, professional and he made the visit easy. Best service I have gotten since I bought my Lexus.
3/22/2017
Joseph H. VERIFIED CUSTOMER
Service at Longo is always great.
3/22/2017
YOSHIFUMI K. VERIFIED CUSTOMER
Frank was very nice and kind
3/22/2017
Vic D. VERIFIED CUSTOMER
Julien is very professional and very good at Customer service , I'm am thankful to have had the opportunity to work with him each time I have taken my car into Longo Lexus ! He is very prompt and always keeps us informed and updated like he says he will Thank You !
3/22/2017
Erika T. VERIFIED CUSTOMER
The service writer was great. I was quoted about 2 hours when I got there or less. I thought that was long for a simple maintenance because my Vw dealer does there express service in 45?min or less and my w dealer usually knocks it out in about 1 hour. Anyways right at about the 2 hour point Daniel advised me he was going to lunch and that my name would be called between 10-15 minutes. Well... 1 hour later when he got back from lunch I was still waiting. Nobody had called my name. I had to have someone pick my daughter up from school "not an easy task". He said that my paperwork was stamped waiter but someone just through it on his desk while I was patiently waiting the entire time. From that point another 15 minutes to bring my car out I think they were" quickly "washing it (poorly) because bird poop was still stuck on quite a few places. All in all a 3 hour and 20 minute basic service. This was horrible service that I was not expecting from longo Lexus. Still debating on sharing my experience on Yelp.
Scott O'Donell